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uvdesk / mailbox-component

The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
MIT License
22 stars 38 forks source link

mail to ticket conversion stops with Error -> #86

Closed aseedorf closed 2 years ago

aseedorf commented 2 years ago

fetching mail from imap-server works fine but when trying to convert mail to ticket by cli-command the following eror occours:

  1. Processing uvdesk mailbox configuration.

  2. Opening imap stream...

  3. IMAP stream opened.

  4. Fetching Email collection since 29 November 2021.

  5. Total fetched email -> 1

  6. Starting to convert Emails into Tickets ->

    =============================================

    Converting email 1 out of 1.

    Error ->

no more info on output is available, because the is no other error-message

papnoisanjeev commented 2 years ago

@aseedorf

Please check if Mailparse and php-curl extension installed and enabled on your server or not.

aseedorf commented 2 years ago

i have checked ist, both php-modules are installes and enabled. i used the following tutorial for installation: https://computingforgeeks.com/setup-uvdesk-ticketing-system-on-ubuntu/

what information else can i provide? if i know, howe to enable more debug-infomations, i would like to do it

komal-sh-27 commented 2 years ago

@aseedorf We are closing this issue if still, you are facing any issue then you can reply on the same message thread.