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uvdesk / mailbox-component

The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
MIT License
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Update search criteria when looking up relevant threads based on inReplyTo reference ids #87

Closed vipin-shrivastava closed 2 years ago

vipin-shrivastava commented 2 years ago

1. Why is this change necessary?

If the reference Id is missing no reply is added to the ticket & create a new ticket.

2. What does this change do, exactly?

Added message-id to reference id if reference ids missing in the header then compare to in-reply-to.

3. Please link to the relevant issues (if any).

https://github.com/uvdesk/community-skeleton/issues/478