In ticket type show description instead of ticket type code name

[komal-sh-27]

Description
In ticket type show description instead of ticket type code name

How to reproduce
Issue 1:

Step 1: Go to admin panel and create a ticket type with name and also use description: https://prnt.sc/YvwudYVIT7o2

Step 2: Now check from these places: => Ticket list page with alphabetical order:

=> Ticket create from admin and agent side:

=> In Workflow for set type as option:

=> In prepared Responses for set type as option:

Issue 2: => When ticket type updated from admin or agent side so pop up notification showing type description instead of type name:

after page refreshing ticket type changed in type name -> type description:

Issue 3: => When Ticket creates from the customer side choose ticket type after created ticket check on admin panel and here shows type description in the ticket: https://prnt.sc/hBGXybyy0mYT

Check on the Ticket list page here showing ticket type name and also in the alphabetical form:

Check from ticket view page here showing type description instead of the type name and also in the alphabetical form:

Possible Solution

• If we are updating ticket type should be pop up notification show type name
• If we are using ticket type name and with description so should be shown only type name

[komal-sh-27]

I have checked issue number 2 is not solved at this moment:

When ticket type is updated from the admin or agent side so pop up notification showing type description instead of type name: