uvdesk / support-center-bundle

Provide your customers with convenience by introducing the Support Center Portal to your UVDesk Community Helpdesk System.
https://www.uvdesk.com
MIT License
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In ticket type show description instead of ticket type code name #185

Open komal-sh-27 opened 2 years ago

komal-sh-27 commented 2 years ago

Description
In ticket type show description instead of ticket type code name

How to reproduce
Issue 1:

Step 1: Go to admin panel and create a ticket type with name and also use description: https://prnt.sc/YvwudYVIT7o2

image

Step 2: Now check from these places: => Ticket list page with alphabetical order: image

=> Ticket create from admin and agent side: image

=> In Workflow for set type as option: image

=> In prepared Responses for set type as option: image

Issue 2: => When ticket type updated from admin or agent side so pop up notification showing type description instead of type name: image

after page refreshing ticket type changed in type name -> type description: image

Issue 3: => When Ticket creates from the customer side choose ticket type after created ticket check on admin panel and here shows type description in the ticket: https://prnt.sc/hBGXybyy0mYT

Check on the Ticket list page here showing ticket type name and also in the alphabetical form:

image

Check from ticket view page here showing type description instead of the type name and also in the alphabetical form:

image

Possible Solution

komal-sh-27 commented 2 years ago

I have checked issue number 2 is not solved at this moment:

When ticket type is updated from the admin or agent side so pop up notification showing type description instead of type name:

image