Issue: issue with receiving notifications when app is in background

[vantoan9708]

Hi

Flutter SDK: 3.24.3

using package: intercom_flutter 9.1.1

I am using these firebase packages

firebase_core: ^3.5.0 firebase_auth: ^5.3.0 firebase_messaging: ^15.1.2 firebase_messaging_web: ^3.9.1 firebase_analytics: ^11.3.2 firebase_database: ^11.1.3 firebase_dynamic_links: ^6.0.7 flutter_local_notifications: ^17.0.0

Did I miss any steps to set up notifications on the intercom. If so, please guide me.

Thank you so much

[deepak786]

Have you followed the steps here https://pub.dev/packages/intercom_flutter#push-notifications-setup

[vantoan9708]

Our app is setup to send notifications from firebase and it is working fine. And i am having problem with intercom.

[vantoan9708]

Have you checked again. And do you have the same problem as I reported?

Thank you

[deepak786]

Are you sending the push notification token to Intercom?

[vantoan9708]

I have sent the FCM token code

I use this to send to intercom Intercom.instance.sendTokenToIntercom(token);

[vantoan9708]

I only got the notification here

[deepak786]

have you setup the FCM on Intercom? Please follow the steps https://pub.dev/packages/intercom_flutter#push-notifications-setup https://developers.intercom.com/installing-intercom/android/fcm-push-notifications#step-3.-enable-in-intercom

[vantoan9708]

I have it fully setup but. It still doesn't work for me

[vantoan9708]

I am getting this message "Start sending token to Intercom" it shows I have sent FCM token from intercom_flutter right?

[vantoan9708]

I finally fixed it

The problem was that I skipped this setup step. I think this will help everyone.

Thank you.

[vantoan9708]

Are you having the crash issue like I reported here? https://github.com/v3rm0n/intercom_flutter/issues/475