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valinet / ExplorerPatcher

This project aims to enhance the working environment on Windows
GNU General Public License v2.0
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NexusFile file manager crashes randomly on execution #3043

Open jay-ramani opened 7 months ago

jay-ramani commented 7 months ago

NexusFile (a file manager) crashes sporadically regardless of starting from the Windows Taskbar, Start Menu, or a desktop shortcut.

image

The issue is reproducible with all previous ExplorerPatcher versions as well. Not so, with ExplorerPatcher disabled/uninstalled.

ExplorerPatcher version: 22621.3296.64.1 OS version: Windows 11 23H2 OS Build: 22631.3296 NexusFile version: 5.4.1.5623 (64-bit version)

Thanks in advance for your attention. Cheers.

-- Update (2024/04/08, 20:24 EST) -- The issue is observed only on machines with AMD APU/GPU, regardless of being a laptop or desktop, never manifests on Intel or Nvidia GPUs.

-- Update (2024/05/19, 23:24 EST) -- Does not reproduce on Windows 10, so seems like a Windows 11 only issue.

pyrates999 commented 7 months ago

Is this the NexusFile you installed? https://www.xiles.app/

jay-ramani commented 7 months ago

Is this the NexusFile you installed? https://www.xiles.app/

Yes, I had linked it in my report

pyrates999 commented 7 months ago

Ok, NexusFile hasn't been updated since 2021. Do they have a url where you can submit bug reports? And then include that url here of your bug report.

jay-ramani commented 7 months ago

Thanks for the snappy response. Why do you feel this is an issue with NexusFile though? The access violation is not reproducible when launching without ExplorerPatcher in the picture (mentioned in the first post).

Having said that, the only way to report a bug with NexusFile is through the e-mail address provided.

pyrates999 commented 7 months ago

I would submit a bug report with them while waiting for the developers here to respond.

One thing, do you have register as shell extension enabled? If so, disable it. Here's why: https://github.com/valinet/ExplorerPatcher/wiki/Using-ExplorerPatcher-as-shell-extension

jay-ramani commented 7 months ago

I did have register shell extension enabled, but disabling and restarting makes no difference to the exception with launching NexusFile.

Can you let me know why you feel this is an issue with NexusFile? Like I mentioned earlier, after uninstalling ExplorerPatcher, NexusFile launches just fine, with not a single instance of this exception.

pyrates999 commented 7 months ago

I suggested both in case the cause of this was either one.