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vechain / thor-sync.electron

A browser that empowers DApps on VeChain
GNU Lesser General Public License v3.0
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Sync 2 Wallet Disappeared #493

Closed gdavisphoto closed 2 years ago

gdavisphoto commented 2 years ago

I was on the Vpunks website via mobile device and created a Sync 2 wallet to deposit VET tokens, once deposited the wallet was created but I was given NO mnemonic phrases, just a wallet address. After browsing the site my wallet disappeared and now I am unable to import the wallet without the mnemonic phrases that I was never given in the first place. I have the wallet address and can see my tokens, yet can do nothing. I also have receipt showing the transfer of my tokens from my BinanceUS account. How can I access my wallet and transfer my tokens back? Thank you for the help.

XJWX89 commented 2 years ago

hi @gdavisphoto, you can access sync2 via https://lite.sync.vecha.in/ on your mobile browser. Moreover, if you access the wallet you will see there's a backup button at the top or you can check this (backup instruction to backup your wallet.

XJWX89 commented 2 years ago

Closing due to inactivity. If the issue has persisted please open a new issue.

Cryptui commented 1 year ago

I had the same issue back in August 2021. Couldn't or didn't make backup, I had only my password and could login for days. But suddenly I was logged off. Could see my wallet but not access anymore. Here it is, locked for ever. Thanks you Sync 2

https://vechainstats.com/account/0xc035d0158fcd0a4c23481fe2071b1f380aceb05c/ image