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vechain / thor-sync.electron

A browser that empowers DApps on VeChain
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VET Transfer Issue #543

Open Conrado1963 opened 1 year ago

Conrado1963 commented 1 year ago

Describe the bug Transfered 2 days ago VET Tokens from Binance to Ledger wallet, please let me know what information you need from my Binance transaction to solve this issue. Thanks

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'

Actual result: Please add screenshots if needed

Expected result:

Desktop OS : Win10/MacOS 10.14.2/.....

Sync Version:

Additional context Any additional information, related issues, screenshots, transaction details that might be necessary to reproduce the issue

XJWX89 commented 1 year ago

hi @Conrado1963 , please provide the following information to support@vechain.com 1.Transaction ID (Binance to ledger device ). you can find it on the Binance exchange. 2.Screenshot of ledger wallet detail page (wallet address needs to be shown) in sync/sync2 3.Screenshot of ledger wallet detail page (wallet address needs to be shown) in Ledger live

  1. Copy https://github.com/vechain/thor-sync.electron/issues/543 and paste it in email content
Conrado1963 commented 1 year ago

Hello, thank you once again, Binance VET Transfer screenshot Binance VET Transfer CFO Ledger Wallet Address Sync, have 2 (I have 2 ledgers) Ledger Wallet Address Sync CFO Ledger Wallet 2 Sync CFO

This is where in stuck, on my Ledger i have the Vechain app, then i go to Sync, have two wallets i sent above, but none have any tokens, so transfer the addresses to my ledger is where i find the issue.

Cant get past this point. This is where i need help, all the info I read mentions receiving tokens, in my case I already sent the tokens, cant find them and havent received on ledger. I must be doing something wrong (feel so stupid), hopefully you can help me understand so I can continue sending VET to my ledger, Thanks again Conrado

XJWX89 commented 1 year ago

hi @Conrado1963 , it seems that you accidentally transferred your asset to BSC network(screenshot#1). You may need extra steps to access/recover your token.

Step1:

please follow the guide to export your Ledger private key method#6 guide

Note1: you need to change the Coin to VET - Vechain. Note 2: you may see the address & private key which you sent to the BSC network.

Step 2:

please follow the guide recover VET sent using Binance Smart Chain

Step3:

Due to privacy and credential concerns. I will suggest you "create" a new ledger wallet.

Note: if you decide to transfer your vet to sync, please make sure you select the correct network VeChain