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Contacts Unsubscribed #278

Closed stevekessler closed 6 years ago

stevekessler commented 7 years ago

Hi,

I hope I am not missing something simple. I have an issue where every time I sync an individual contact from CiviCRM to MailChimp it is set to unsubscribe.

screen shot 2017-05-29 at 2 05 27 pm

The contact does not have any flags like "Do not email" or "NO BULK EMAILS" or "Deceased," on the CiviCRM side.

To try and fix this I go into MailChimp and subscribe the user to the newsletter group. I sync from MailChimp to CiviCRM. Then I sync from CiviCRM to MailChimp and the contact is unsubscribed again like above.

I am having this happen with about 5 contacts on this CiviCRM instance I am currently working on.

Any help with this is gratefully appreciated.

Thanks, Steve

notnotnate commented 7 years ago

@stevekessler Did you get anywhere with this?

I am experiencing a similar issue:

All new subscriptions synced via webhook are changed to unsubscribed in mailchimp (same message as above) within about 10 minutes. This happens for both embed form subscriptions and 'generic-api' subscriptions.

stevekessler commented 7 years ago

@notnotnate I did not find a solution.

What I did was I downloaded a full export from both Civi and MailChimp and I compared them with Access (you could use any DB tool). This told me the exact research each person was having an issue.

Hope this helps.

-Steve

notnotnate commented 7 years ago

@stevekessler, i'm assuming you mean 'reason' not 'research'?

If so, what reasons did you find for the issues? If not, can you elaborate on 'research'

deepak-srivastava commented 6 years ago

Please check latest release - v2.0.1. Multiple contacts with same email is the suspect. Relevant PR - https://github.com/veda-consulting/uk.co.vedaconsulting.mailchimp/pull/275