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veda-consulting-company / uk.co.vedaconsulting.mailchimp

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Problems with Civi to Mailchimp sync #294

Open katekleiman opened 6 years ago

katekleiman commented 6 years ago

We're seeing a bunch of errors with the push out to Mailchimp. Our list there is divided into segments using Membership Status to define each group. When I sync, results are:

Contacts on CiviCRM: 2081
Contacts on Mailchimp (originally): 1976
Contacts that were in sync already: 15
Contacts updated at Mailchimp: 3
Contacts Subscribed: 93
Contacts Unsubscribed from Mailchimp: 0

Shouldn't the number in sync already be (1976 + 93)? Some members are in the "grace" segment when they should be in "expired".

Thanks for your help.

mjcarter commented 6 years ago

Also seeing some issues like this and things not seeming to sync civi > mailchimp properly, not sure if related.

Have you enabled debugging and looked at the logs of a sync?

If you run a sync and find the response_body_url amazonaws URL from the log you can download the JSON response from mailchimp (have to do it quickly or the file expires on the server) which contains the error codes. In my case I'm getting a lot of errors like this:

{"status_code":400,"operation_id":null,"response":"{\"type\":\"http:\/\/developer.mailchimp.com\/documentation\/mailchimp\/guides\/error-glossary\/\",\"title\":\"Invalid Resource\",\"status\":400,\"detail\":\"Invalid interest ID: '57d5ad703b'.\",\"instance\":\"\"}"}