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veda-consulting-company / uk.co.vedaconsulting.mosaico

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Unable to Edit Templates #589

Closed gcpower closed 1 year ago

gcpower commented 1 year ago

I can create and save a template. When I try to edit, I just see a blank screen. The console shows the following error

[Error] Failed to load resource: the server responded with a status of 404 (Not Found)

https://www.web-developments.co.uk/bwc/bwc/wp-content/uploads/civicrm/ext/uk.co.vedaconsulting.mosaico/packages/mosaico/templates/versafix-1/template-versafix-1.html

I note that sub directory bwc appears twice, instead of the correct location - only once. The versions are Mosaico 2.12.1682198437 CiviCRM 5.60.0 WordPress 6.2. The same results appear on Safari 16.4.1 and Chrome 112.0.5615.121

WordPress was migrated from Localhost. CiviCRM was a fresh install. I have deleted and reinstalled Mosaico and then updated to the new version. Extension resource url is set at [civicrm.files]/ext/

To save any duplication of effort, I did email Matthew with this issue before realising the correct procedure.

MegaphoneJon commented 1 year ago

Check the metadata column of the civcrm_mosaico_template folder. Does the wrong path appear there as well? If so, does changing it in the database fix your problem in the UI?

gcpower commented 1 year ago

Jon

Thank you very much for your reply.

I have been unable to look at this until today. That was indeed the issue. I have updated the metadata, deleted the existing mailings and created anew. All working properly now.

Thank you very much. That has saved much frustration and time.

Regards Graham

Graham Clarkson @.***

On 18 May 2023, at 21:12, Jon @.***> wrote:

Check the metadata column of the civcrm_mosaico_template folder. Does the wrong path appear there as well? If so, does changing it in the database fix your problem in the UI?

— Reply to this email directly, view it on GitHub https://github.com/veda-consulting-company/uk.co.vedaconsulting.mosaico/issues/589#issuecomment-1553590376, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACSQFJQDOM4AMPG7IOP3GJDXGZ7CHANCNFSM6AAAAAAXJYFR2U. You are receiving this because you authored the thread.