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veda-consulting-company / uk.co.vedaconsulting.mosaico

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versafix-1 template not working #622

Closed roblog closed 10 months ago

roblog commented 10 months ago

Hi, we are getting the following js error with a fresh in stall of Mosaico v. 3.3.1697392242 on a Drupal 10 site with php 8.1 and Civi 5.67.0:

Uncaught Unable to find opening and closing tags in the template

The error occurs after clicking the Edit button in the design phase, and the result is a grey page which is empty apart from the main Civi menu.

The other two out of the box templates appear to be working ok.

mattwire commented 10 months ago

Check the versafix template html is not an empty file. If it is re-download the extension.

roblog commented 10 months ago

Hi. Are you referring to the file at uk.co.vedaconsulting.mosaico/packages/mosaico/templates/versafix-1/template-versafix-1.html ?

I had actually already sussed out this file was empty so copied the file from another working installation of the extension on a different site. This gave me another js error (sorry cannot remember what it was). So then I completely reinstalled the extension and the file in question has the missing content, including the html open and close tags reported in the error message.

However, I am still getting the original error message, even though the re-installed version of the file has content in it. I have tried rebuilding the Drupal cache, and the Civi cache, and have emptied out the templates_c folder and done a hard page refresh (Ctrl+F5) but none of these actions makes a difference.

roblog commented 10 months ago

I don't know if this is relevant but according to my Firefox browser console the error is occurring at line 202 of uk.co.vedaconsulting.mosaico/packages/mosaico/dist/rs/src/js/template-loader.js but the template-loader.js file does not actually exist in the site's filesystem.

roblog commented 10 months ago

It looks like the empty html template file got lodged in my Firefox browser cache. Ctrl+F5 didn't have any effect, so I tried it in a different browser and it worked. So i did "Forget about this site" in Firefox, and it is working there as well now.