No Sender ID on Mass SMS

veda-consulting / org.civicrm.sms.clickatell

Clickatell integration allows delivering short message service (SMS) messages through its Clickatell Gateway to mobile phone users.

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No Sender ID on Mass SMS #16

Closed hamboneZA closed 6 years ago

hamboneZA commented 7 years ago

Hi!

It would appear that when I send a single SMS via a 'outbound SMS' on a single contact the from:123456789 parameter set is delivered correctly. However, when one sends through Mass SMS no sender ID is set and the generic provider sender is used.

Any tips?

deepak-srivastava commented 6 years ago

@hamboneZA Do you have from parameter set in API Parameters? If not try setting it.

And even when it's set, a Sender ID (from address) differ from country to country and carrier to carrier. See https://www.clickatell.com/faqs/answer/what-is-sender-id.

Also you need to make sure from address is registered with clickatell. If we go to Manage Account > Manage Sender IDs i see a message which shows the similar message:

Hope that clarifies.

deepak-srivastava commented 6 years ago

Closing the issue. Please re-open if any part of extension causing the problem.