[issue]: Unable to install ventoy, Installation stuck at 12% and getting error popup message

[jobin481]

Official FAQ

• [X] I have checked the official FAQ.

Ventoy Version

1.0.94

What about latest release

Yes. I have tried the latest release, but the bug still exist.

Try alternative boot mode

Yes. I have tried them, but the bug still exist.

BIOS Mode

UEFI Mode

Partition Style

MBR

Disk Capacity

32GB

Disk Manufacturer

SanDisk and Hp

Image file checksum (if applicable)

Yes.

Image file download link (if applicable)

https://github.com/ventoy/Ventoy/releases/tag/v1.0.94

What happened?

Unable to install Ventoy, Installation stuck at 12% and getting an error message ''An Error occurred during the installation. You can reinsert the USB device and try again'' popped up. I tried re-inserting pen drives on another port, disabling antivirus, and checking with other USB flash drives of different brands (Hp & Sandisk), but nothing worked. My system is a Brand new Lenovo Legion 5i pro. I'm attaching the log file and screenshot with this.

Thanks in Advance

log.txt

[omegavschaos]

I have the same kind of problem on my Lenovo Legion 7 161THg6. I installed the software "LegionFanControl" When I stop it, Ventoy installs correctly on my USB key. Maybe you have the same kind of problem? Or a Lenovo related software are bloking Ventoy installation.

[El-Barto89]

Hi Guys, not lenovo user here but same problem, did you find any solution?

[omegavschaos]

The LegionFanControl is a tier application for hardware modification. I know windows doesn't really like it. I know I have made some exception in the system for it to work but I don't remember where. I think those exceptions trigger windows into a paranoïde mode toward hardward. Maybe there is some specific hardware application that can "trigger" this state in your system ? You can try to close some background application to found if any prevent Ventoy to install ? I think it's not necessary to reboot each time but I'm not sure. I can't test now. But maybe later.

[El-Barto89]

Hi and thank you for your quick response!. It's a clean machine, defender disabled, no strange programs...I recently disinstalled NordVPN for what it matters....I can confirm that it's not HW related becouse I can successfully install the same ventoy version using other machines. I'll apprecciate any support, thank you again

[jobin481]

There are virustotaal detections

https://www.virustotal.com/gui/file/4b5c3dba93143c994ca45553683bea913b2641925124bb47fe83436b244e690d

On Fri, 1 Dec 2023 at 18:33, El-Barto89 @.***> wrote:

Hi and thank you for your quick response!. It's a clean machine, defender disabled, no strange programs...I recently disinstalled NordVPN for what it matters....I can confirm that it's not HW related becouse I can successfully install the same ventoy version using other machines. I'll apprecciate any support, thank you again

— Reply to this email directly, view it on GitHub https://github.com/ventoy/Ventoy/issues/2538#issuecomment-1836086072, or unsubscribe https://github.com/notifications/unsubscribe-auth/AJLUCWBH34WXA27EZYPBPK3YHHISHAVCNFSM6AAAAAA33KVOH2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMZWGA4DMMBXGI . You are receiving this because you authored the thread.Message ID: @.***>

[jugaaadd]

I have the same error as this, and I tried running MASS Storage Validation using ValiDrive look what I found!! My SanDisk is fake!

Official FAQ

• [x] I have checked the official FAQ.

Ventoy Version

1.0.94

What about latest release

Yes. I have tried the latest release, but the bug still exist.

Try alternative boot mode

Yes. I have tried them, but the bug still exist.

BIOS Mode

UEFI Mode

Partition Style

MBR

Disk Capacity

32GB

Disk Manufacturer

SanDisk and Hp

Image file checksum (if applicable)

Yes.

Image file download link (if applicable)

https://github.com/ventoy/Ventoy/releases/tag/v1.0.94

What happened?

Unable to install Ventoy, Installation stuck at 12% and getting an error message ''An Error occurred during the installation. You can reinsert the USB device and try again'' popped up. I tried re-inserting pen drives on another port, disabling antivirus, and checking with other USB flash drives of different brands (Hp & Sandisk), but nothing worked. My system is a Brand new Lenovo Legion 5i pro. I'm attaching the log file and screenshot with this.

Thanks in Advance

log.txt

[spider2048]

Same issue, but different log file:

Fixed my issue by formatting my drive to NTFS.