Green and Purple opening DNxHR HQ

videovillage / Screen-Issues

Feature requests, bug tracking, questions, and issues for Screen.

https://videovillage.co/screen

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Green and Purple opening DNxHR HQ #52

Closed aldenf82 closed 3 years ago

aldenf82 commented 3 years ago

My DNxHR HQ exports from Premiere Pro have started only showing in purple and green when viewed in Screen. Older exports don't seem to have any issues. Could be an issue with Premiere, but other players QT, Preview, VLC (as well as web previews on Box, etc.) are opening the files without issue. Screen grabs from my header in an older export and one from this morning:

Restarting both apps and my machine have no effect. Any help is appreciated. Thanks!

gregcotten commented 3 years ago

This looks like a RGB DNx clip being interpreted as YCbCr! What macOS version do you have? If you are on 10.14.5 or higher, can you try updating your Apple pro video formats by clicking (in Screen) Help->Update Pro Video Formats...

gregcotten commented 3 years ago

Better yet, just get it directly from Apple's site: https://support.apple.com/kb/DL2050?locale=en_US

aldenf82 commented 3 years ago

Thanks for the quick reply, Greg! Just installed Pro Video 2.2.1 (Screen said I was up to date but was running 2.2.0) and still no dice - re-exported from Premiere and getting the same issue. Running Mac OS 11.2.2.

gregcotten commented 3 years ago

Hmm... can you email us at support@videovillage.co so I can set you up with a private upload link? Need to debug locally.

aldenf82 commented 3 years ago

Will do. Thanks!

gregcotten commented 3 years ago

Fixed and in the new release! (1.5.0)