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videovillage / community

Feature requests, bug tracking, questions, and issues for Filmbox, Scatter, Screen, and Lattice. Also general questions about color science and filmmaking are welcome!
https://github.com/orgs/videovillage/discussions
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Filmbox upgrade error code 1 #170

Closed LegalViking closed 8 months ago

LegalViking commented 8 months ago

Hello, Whenever I want to upgrade filmbox plugin it gives me error code: An internal error code occured: Main.Helper.error (code 1) How to fix that? filmbox_error

gregcotten commented 8 months ago

Not sure, you''ll need to email us your diagnostic logs to support@videovillage.com and we can help you from here.

Just open the Video Village Plugins app and click Help -> Export Diagnostic Logs and send us that zip. Thanks!