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videovillage / community

Feature requests, bug tracking, questions, and issues for Filmbox, Scatter, Screen, and Lattice. Also general questions about color science and filmmaking are welcome!
https://github.com/orgs/videovillage/discussions
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"Loading Media, Please Stand By..." for a minute when opening video files #173

Open GAntiko opened 7 months ago

GAntiko commented 7 months ago

When opening video files, even if very small / short, I got a minute of waiting with the Alert "Loading Media, Please Stand By...".

I use most frequently mp4, but it happens with different video formats. The very same files do open instantly with VLC, QuickTime Player, Preview. Having to wait a minute makes the use of the player pointless.

SCR-20240207-rvxq

I'm using Screen on a brand new MacBook Pro 16-inch M3 Max with 64GB RAM, Sonoma 14.3 and Screen 1.4.14 (3195)

gregcotten commented 7 months ago

Please first click Help -> Delete Movie Preferences -> All and see if that fixes it!

GAntiko commented 6 months ago

I've tried multiple times with Delete Movie Preferences > All but always without luck. The first time I open a new video I have to wait almost a minute.

aikenadam commented 1 month ago

the same issue after update to 1.7.15 Screen stopped loading canon raw files.

Screenshot 2024-07-17 at 20 57 11

it destroys my workflow... :( I have so much work to do.. please help!

gregcotten commented 1 month ago

My contact at Canon is unresponsive...

aikenadam commented 1 month ago

but it worked till Screen got updated to 1.7.15.... is it possible to return somehow to 1.7.14?

aikenadam commented 1 month ago

wow, I just discovered, screen refuses to work with some files randomly ( canon raw files). The size of files does not matter. For example: 5GB file works, 23GB doesn't, 150GB works... etc... I am working on mac M1 Max.

gregcotten commented 1 month ago

Email us at support@videovillage.com and we can supply an old version of Screen.

aikenadam commented 1 month ago

Email us at support@videovillage.com and we can supply an old version of Screen.

THX!