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videovillage / community

Feature requests, bug tracking, questions, and issues for Filmbox, Scatter, Screen, and Lattice. Also general questions about color science and filmmaking are welcome!
https://github.com/orgs/videovillage/discussions
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Scatter & Filmbox Version 2.2.3 install issue #186

Closed fredsavoir closed 6 months ago

fredsavoir commented 6 months ago

Hi, You are closing this issue but I did send the log and email to you support and got no reply from you.

IT's why I'm trying to get help from the community.

Fred

fredsavoir commented 6 months ago

So please let this issue open so some other customers & users could see the issue and exchange with me if they have some ideas why ? Since you don't answer my issue on your email, at least just reply you will take a look. Rather than just closing the issue here. Thanks

gregcotten commented 6 months ago

Support is mostly off on US weekends. The install issue you are having is related to an internal library and therefore not really fixable by anyone other than us! Should have a workaround available in a few hours in Video Village Plugins 1.6.1!