search

videovillage / community

Feature requests, bug tracking, questions, and issues for Filmbox, Scatter, Screen, and Lattice. Also general questions about color science and filmmaking are welcome!
https://github.com/orgs/videovillage/discussions
7 stars 0 forks source link

Cant install filmbox on macbook #194

Closed LegalViking closed 3 months ago

LegalViking commented 3 months ago

My client has bought the license for 3 months, ive downloaded plugin manager, registered license, and already 4th time installation has stopped in middle of progress without any explanation l. How can i fix this, this is very urgent and quite inconvenient in front of the client

gregcotten commented 3 months ago

You need to email us at support@videovillage.com with diagnostic logs. In the Video Village Plugins app, click Help -> Export Diagnostic Logs and email us.