The role of Business Operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A Business Operations Engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every Biz Ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Biz Ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Role
• Continuously Improve Build and Deployment Processes by automating associated activities, along with related tools and processes.
• Manage the Continuous Integration and Delivery Tool Chain including source code repositories, artifact repository, continuous integration, and configuration management tools.
• Provide Build and Deployment automation-related assistance by driving the establishment of guidelines, best practices and standards for automating software builds and deployment.
• Help set up foundations for Cloud based applications.
• Health measurement, monitoring and non-production operational support of large numbers of distributed Linux environments.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless post-mortems.
• Collaborate with team members and internal stakeholders to ensure requirements meet customer needs.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
All About You
• Bachelor's degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Passionate about Site Reliability Engineering fundamentals including continuous delivery and devops principles.
• Experience with containers and cloud based technologies.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to help debug and optimize code and automate routine tasks.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Ability to work autonomously and within a team environment.
• Actively involved in your own professional development and skills growth.
Skills
• Coding – Advanced knowledge of Python, Groovy, and Bash.
Java, Kotlin, C/C++, Go, Perl, and Ruby are a bonus.
• CI / CD – Advanced knowledge of Git, Bitbucket, Artifactory, Jenkins
• Configuration Management – Advanced knowledge of Chef, InSpec, Puppet
• Logging/Monitoring – Intermediate knowledge of Splunk, Dynatrace, Datadog, Pingdom, and ELK
• Cloud Technologies – Intermediate knowledge of Pivotal Cloud Foundry (PCF), Kubernetes, Docker, and CDNs
• Database – Intermediate knowledge of Postgres, Cassandra, Elasticsearch
• Servlet Container – Intermediate knowledge of Tomcat or Jetty
• Networking – Intermediate knowledge of TCP/IP Networking, Nginx, BigIP F5
Location
Mission
The role of Business Operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A Business Operations Engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every Biz Ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Biz Ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Role
• Continuously Improve Build and Deployment Processes by automating associated activities, along with related tools and processes. • Manage the Continuous Integration and Delivery Tool Chain including source code repositories, artifact repository, continuous integration, and configuration management tools. • Provide Build and Deployment automation-related assistance by driving the establishment of guidelines, best practices and standards for automating software builds and deployment. • Help set up foundations for Cloud based applications. • Health measurement, monitoring and non-production operational support of large numbers of distributed Linux environments. • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. • Practice sustainable incident response and blameless post-mortems. • Collaborate with team members and internal stakeholders to ensure requirements meet customer needs. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover. • Work with a global team spread across tech hubs in multiple geographies and time zones.
All About You
• Bachelor's degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. • Passionate about Site Reliability Engineering fundamentals including continuous delivery and devops principles. • Experience with containers and cloud based technologies. • Experience with algorithms, data structures, scripting, pipeline management, and software design. • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. • Ability to help debug and optimize code and automate routine tasks. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. • Interest in designing, analyzing and troubleshooting large-scale distributed systems. • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. • Ability to work autonomously and within a team environment. • Actively involved in your own professional development and skills growth.
Skills
• Coding – Advanced knowledge of Python, Groovy, and Bash. Java, Kotlin, C/C++, Go, Perl, and Ruby are a bonus. • CI / CD – Advanced knowledge of Git, Bitbucket, Artifactory, Jenkins • Configuration Management – Advanced knowledge of Chef, InSpec, Puppet • Logging/Monitoring – Intermediate knowledge of Splunk, Dynatrace, Datadog, Pingdom, and ELK • Cloud Technologies – Intermediate knowledge of Pivotal Cloud Foundry (PCF), Kubernetes, Docker, and CDNs • Database – Intermediate knowledge of Postgres, Cassandra, Elasticsearch • Servlet Container – Intermediate knowledge of Tomcat or Jetty • Networking – Intermediate knowledge of TCP/IP Networking, Nginx, BigIP F5
Contact
Email: trungldd@hotmail.com