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vivekiyer / corporateaddressbook

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Unable to login, error -1 returned #110

Open vivekiyer opened 10 years ago

vivekiyer commented 10 years ago

From mjacobs...@gmail.com on January 29, 2013 07:41:19

What steps will reproduce the problem? 1.Fill in user name, password and server name 2.check "Use secure connection (SSL)" 3.Press Login button What is the expected output? What do you see instead? App returns with following error message: "Connection to server failed with error code: -1" What version of the product are you using? tried 2.0.7release and 2.0.8dev2, both generates same error message What version of Android are you running? 4.0.4 What version of Exchange are you connecting to? Exchange 2010 Please provide any additional information below. Also tried to intentionally set a wrong password to check whether I can reach the server or not, then I get a "check your credentials" message.

Original issue: http://code.google.com/p/corporateaddressbook/issues/detail?id=110

vivekiyer commented 10 years ago

From dan.matt...@gmail.com on January 31, 2013 16:50:11

Thank you for reporting the error!

A preview of the next version (2.1.0) has been uploaded to http://code.google.com/p/corporateaddressbook/downloads/list .

This allows you to collect and send a more detailed log from within the app, please try it and send the logs.

vivekiyer commented 10 years ago

From mjacobs...@gmail.com on January 31, 2013 23:17:54

Thank you for your quick answer.

However, I don't feel totally comfortable sending a debug log with unknown contents to an unknown address somewhere... I'd be glad to help you out but I'd like to have control over what is sent in the debug log.

So, I'd prefer a log as a dumped text file somewhere on the device, that would enable me to browse it and check that no user names/passwords/server names are stored before I send it by email to you.

I hope you understand my standpoint.

vivekiyer commented 10 years ago

From dan.matt...@gmail.com on January 31, 2013 23:57:30

I certainly do understand your viewpoint and in my view we go to great lengths to protect your privacy and minimize the risk for loss of sensitive information.

What we do is that we launch the log into the mail app of your choice where you can review or send it to yourself for offline review. The log is sent to any address but default is our Google Groups address which leads to a private group where only the developers have access. No information is sent that you don't get to approve. Also, we obfuscate anything that is related to your identity (email address, server address, password hash etc).

We've chosen to not log to a file since we believe it would be too tricky for most users would to submit it.

I hope that this makes things a bit clearer and that it's good enough to address your concerns.

vivekiyer commented 10 years ago

From dan.matt...@gmail.com on February 04, 2013 14:25:05

I'm troubleshooting a similar issue right now (#111) and would really like to see if you're experiencing the same issue.

You can send the logs straight to me if you want, email address is the above username + gmail.com.

vivekiyer commented 10 years ago

From dan.matt...@gmail.com on February 04, 2013 14:25:28

Status: Accepted

vivekiyer commented 10 years ago

From john.hos...@gmail.com on July 08, 2013 18:04:26

Dan, I'm having the same issue. Do you still need log data?

vivekiyer commented 10 years ago

From john.hos...@gmail.com on July 08, 2013 18:11:19

I just installed Corporate_AddressBook_2.1.0-dev-3 and now the error message has changed to:

Connect timeout The connection timed out. This might be caused by an unreliable network or trying to access using the wrong method. Please try again or check the option 'Use secure connection (SSL)' if it is currently unchecked.

vivekiyer commented 10 years ago

From john.hos...@gmail.com on July 09, 2013 10:38:53

Ok, I solved the issue. During my troubleshooting, I didn't notice that I had received an email from "Microsoft Outlook" stating:

You have 10 phone partnerships out of the maximum allowed 10 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do so, sign in to Outlook Web App, click Options > Phone > Mobile Phones, and delete any unused partnerships.

I cleared out all the old/unused partnerships and it logged right in without a problem.