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vladimiry / ElectronMail

Unofficial ProtonMail Desktop App
GNU General Public License v3.0
1.51k stars 99 forks source link

Connection Issue #388

Closed goldeneye66 closed 3 years ago

goldeneye66 commented 3 years ago

I am consistently getting this error message under Linux Mint 20.1. Once in a great while, maybe once a day, the connection will work. Screenshot from 2021-04-01 09-20-43

vladimiry commented 3 years ago

Package type? Flatpak?

goldeneye66 commented 3 years ago

Is this what you are looking for? Screenshot from 2021-04-01 09-27-07

vladimiry commented 3 years ago

No. The Linux package type you are running: snap, flatpak, deb, appimage, etc.

goldeneye66 commented 3 years ago

Sorry, I'm a Windows convert and still learning. If this is not what you want, what command do I run to find it? Screenshot from 2021-04-01 09-46-53

vladimiry commented 3 years ago

How exactly did you install the app?

goldeneye66 commented 3 years ago

Linux Mint has a Software Manager application. I chose it from the list and hit install.

vladimiry commented 3 years ago

Linux Mint has a Software Manager application

I'm not familiar with Linux Mint but the guess is that the Software Manager scans https://flathub.org/apps/ and that's how you got the app listed for you. There were similar issues occurring when running the app in Flatpak container, #349 and #311. The resolution was in updating the Flatpak itself (upstream issue type).

Can you run flatpak --version console command and post the version here?

goldeneye66 commented 3 years ago

flatpack 1.6.5

vladimiry commented 3 years ago

The most recent / actual flatpak version is 1.10.2. So I'd recommend you to find a way to update the flatpak package on your system (ideally to 1.10.2 or at least 1.8.4+).

@kb8cb40j1av39c02 noted before in https://github.com/vladimiry/ElectronMail/issues/349#issuecomment-764459980 that updating to 1.8.4 helped with resolving the issue.

goldeneye66 commented 3 years ago

I ran the commands to update flatpak and it now works. From a 35 year Windows person, I appreciate your help navigating my attempt to transition away from BigTech's hold on everyone. Not sure the average Joe person could deal with issues like this.

vladimiry commented 3 years ago

Linux gives you so much freedom that sometimes things don't work well with each other. This is a price you have to pay when you get into the Linux jungle. There is a joke, you know, from the old days though: you can configure everything on Linux ... and you will have to configure everything.