vladimiry / ElectronMail

Unofficial ProtonMail Desktop App
GNU General Public License v3.0
1.51k stars 99 forks source link

cannot connect anymore #474

Closed abdurrais closed 2 years ago

abdurrais commented 2 years ago

since updating to the latest I have awful issues and cannot seem to resolve with help online, etc. When I launch the app, it opens "setup master password" which I follow. Upon following next, it asks for login password and which is when I get the messages as attache Electronmail issueDec21 d

vladimiry commented 2 years ago

Such error message normally means that you are entering a wrong master password. If you forgot the master password you will need to empty the app settings folder and start from scratch.

I think I better make this error message less verbose (full error is written to the log file anyway).

since updating to the latest

This implies that you were using the app before, so the master password has been setup before.

When I launch the app, it opens "setup master password" which I follow

But then you write that you setup it again.

abdurrais commented 2 years ago

Thanks, I was assuming something similar and fresh reinstalled and set up master password. Now if I launch, I comes directly to login window with any messages. If I enter password, I get the following as attached Electronmail 2issueDec21

abdurrais commented 2 years ago

Sorry, I meant in the above that upon launching I get clean login window without the error message. I am using macOS btw

abdurrais commented 2 years ago

Yes I have been using Electronmail without any issues for sometime. I updated to the latest recently

abdurrais commented 2 years ago

I cannot login using correct password now Electronmail 2issueDec21

vladimiry commented 2 years ago

There is no indication that the app is broken but that you are doing something wrong.

abdurrais commented 2 years ago

OOKAAAY... thought developers try to help bye