Practice: Usability Testing

[joemoore]

Summary

From https://www.nngroup.com/articles/usability-testing-101/:

In a usability-testing session, a researcher (called a “facilitator” or a “moderator”) asks a participant to perform tasks, usually using one or more specific user interfaces. While the participant completes each task, the researcher observes the participant’s behavior and listens for feedback.

Progress and Publication Status

• [ ] Already published on the Tanzu Developer Center.
• [ ] Published internally or elsewhere; needs review for Tanzu Developer Center publication
• [ ] Partially written and/or draft in progress
• [x] Not yet written

Maturity of this Practice

• [x] Very Mature: well established and widely used by our organization and others
• [ ] Mature: have successfully used many times with many teams / projects
• [ ] Immature: have used several or many times but is evolving quite a bit with each usage
• [ ] Incubating: have used a few times, still rapidly evolving, has promise but unsure if generally applicable across many teams

Resources

• https://www.nngroup.com/articles/usability-testing-101/
• https://sites.google.com/a/pivotal.io/product-practice-guide/research-usability-testing-process
• https://sensible.com/download-files/
• https://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/
• https://www.slideshare.net/UCDUK/rolf-molich-five-users-will-find-85-of-the-usability-problems-and-other-myths-about-usability-testing
• https://uxpajournal.org/moderate-usability-tests/

Note: If these resources are not public (i.e. an internal document), provide publicly safe information about how someone with the proper access would find these resources. Do not post insecure links or non-public information here.

Contribution Guide

Please refer to the Tanzu Practices Contrition Guide for detailed instructions.

[joemoore]

Assigning to @brobbins01

[brobbins01]

Draft available: https://docs.google.com/document/d/1U_0y0HFQWHEdVQsbafnHHf721zN6w8fWXxcYdUUEHNo/edit?usp=sharing