turn on 3D Graphics Acceleration Will cause Process stuck

Describe the bug

if i turn on 3D Graphics Acceleration, Vmware will always be displayed on this interface, displaying loading。

No matter how long you wait, there will be no response or error message

the log is as follow:

2023-08-11T14:02:49.447Z In(05) vmx MKS PowerOn 2023-08-11T14:02:49.448Z In(05) mks VTHREAD 9284 "mks" 2023-08-11T14:02:49.448Z In(05) mks MKS thread is alive 2023-08-11T14:02:49.448Z In(05) svga VTHREAD 7180 "svga" 2023-08-11T14:02:49.448Z In(05) svga SVGA thread is alive 2023-08-11T14:02:49.448Z In(05) mks MKS: SSE2=1, SSSE3=1, SSE4_1=1 2023-08-11T14:02:49.450Z In(05) mouse VTHREAD 11944 "mouse" 2023-08-11T14:02:49.450Z In(05) mks MKS-HookKeyboard: RegQueryValueEx(LowLevelHooksTimeout) failed: The system cannot find the file specified (2) 2023-08-11T14:02:49.450Z In(05) kbh VTHREAD 13260 "kbh" 2023-08-11T14:02:49.451Z In(05) mks MKS Win32: Registering top level window (0x110742) to receive session change notification. 2023-08-11T14:02:49.452Z In(05) mks Current Display Settings: 2023-08-11T14:02:49.452Z In(05) mks Display: 0 size: 2560x1440 position: (0, 0) name: \.\DISPLAY1
2023-08-11T14:02:49.452Z In(05) mks MKS Win32: MIL: 0x4000 2023-08-11T14:02:49.452Z In(05) mks MKS-RenderMain: PowerOn allowed MKSBasicOps DX11Renderer DX11BasicRenderer DX12Renderer 2023-08-11T14:02:49.452Z In(05) mks MKS-RenderMain: ISB enabled by config 2023-08-11T14:02:49.452Z In(05) mks MKS-RenderMain: Collecting RenderOps caps from DX12Renderer 2023-08-11T14:02:49.452Z In(05) mks MKS-RenderMain: Starting ISBRenderer (DX12Renderer) 2023-08-11T14:02:49.452Z In(05) mks ISBRendererComm: ISBRendererComm DataChannel size=4294967296 2023-08-11T14:02:49.453Z In(05) mks LocalMKS: MKS_UUID=52 b5 39 00 ae f9 85 e4-fa 6f a9 59 f0 77 ca bb 2023-08-11T14:02:49.454Z In(05) mks ISBRendererComm: mksSandbox command-line: D:\app\vmware\x64\mksSandbox.exe --pipeInfo \.\pipe\vmware\mksSandbox\mksSandbox-52 ec e6 b7 71 21 f6 4c-93 07 d3 71 af 55 25 1b

Reproduction steps

turn on 3D Graphics Acceleration

Expected behavior

normal

Additional context

No response

vmware / open-vm-tools