Open thiva7 opened 3 months ago
Hi @thiva7
How would you be using that? What do you mean by displaying it?
A softphone is for calling purpose, whereas dtmf is meant for an ivr system. If I guess you want to have dynamic forwarding based on user input it needs to be done at an ivr which can then appropriately forward.
Hi @thiva7
How would you be using that? What do you mean by displaying it?
A softphone is for calling purpose, whereas dtmf is meant for an ivr system. If I guess you want to have dynamic forwarding based on user input it needs to be done at an ivr which can then appropriately forward.
Hey thanks for you reply a very simple example.
in call center when call come i have this "for this press 1 for other press 2" etc
i want based on dtmf to show or not the caller from my app . now as it is , when i have incoming call is open same time notification window to all users .
Thanks
in call center when call come i have this "for this press 1 for other press 2" etc
This is something that needs to be done in ivr/pbx. Once the call comes you can have this as handling, and based on the response you can route it to 2 different queues on which you have different set of people answering.
Doing this on softphone is not even possible since it doesn't have call routing control.
control
Hey thanks for reply Im not asking for adding routing to calls. But to get dtmf input while call is active.
Thanks for your time.
Unfortunately that is not supported currently. The way to implement this would be to start a AudioMedia transmit to a listener which would continue to detect dtmf tunes, once detected it can raise those events. Have a look at how conference is implemented and you can start from there.
Here's the link to pjsip documentation with guidance to implement inband dtmf detection
https://docs.pjsip.org/en/latest/specific-guides/sip/dtmf.html#implementing-inband-dtmf-detector
Unfortunately that is not supported currently. The way to implement this would be to start a AudioMedia transmit to a listener which would continue to detect dtmf tunes, once detected it can raise those events. Have a look at how conference is implemented and you can start from there.
Here's the link to pjsip documentation with guidance to implement inband dtmf detection
https://docs.pjsip.org/en/latest/specific-guides/sip/dtmf.html#implementing-inband-dtmf-detector
Hey , Thanks for reply
i will give a try.
Thank you
Hey , i have install and running the app and is work perfect , but i would like to ask is possible to get dtmf from caller?not send but receive it so to able to show calls based on caller selection?
Thanks