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voltapp / volt

300 KB desktop client for Slack, Skype, Twitter, Telegram, and more
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OSX: After startup it hangs on "Fetching new messages" #98

Closed knx closed 5 years ago

knx commented 5 years ago

First startup, displays four seemingly random chanel names in sidebar, then hangs on "Fetching new messages", without anything else happening.

voltapp2 commented 5 years ago

Hi @knx

Is the Slack workspace you are testing public?

knx commented 5 years ago

Unfortunately no, it's our company internal workspace.

barkerja commented 5 years ago

Same happens for me. After start, it begins to load the channels/messages, then the application crashes. Workspace is private.

voltapp2 commented 5 years ago

I managed to reproduce this, working on a fix right now.

voltapp2 commented 5 years ago

For now you can just restart the app, it should work fine and have all channels downloaded.

barkerja commented 5 years ago

The channels load, but clicking on a channel causes an almost-immediate crash.

voltapp2 commented 5 years ago

Can you try 0.45?

https://volt.ws/mac

barkerja commented 5 years ago

Same issue with 0.45

knx commented 5 years ago

I have the same issue, it tries to fetch messages, and then crashes after some time.

TristanBrotherton commented 5 years ago

Same issue - also my account is not saved, or present after the crash.

voltapp2 commented 5 years ago

This is gonna sound stupid. But can you try moving Volt.app to /Applications ?

barkerja commented 5 years ago

Just gave 0.47 a try. Moved the app to /Applications (previously I was running the app from ~/Downloads), still same thing. In addition to no messages loading and then crashing, I now experience the same issue as @TristanBrotherton, having to re-auth on start.

TristanBrotherton commented 5 years ago

I am running Volt in /Applications (have been since the start).

voltapp2 commented 5 years ago

I just found out that macOS limits access to the file system for apps launched from /Downloads.

Moving Volt to /Applications fixed autoupdates and some other bugs, but you still get the crashes.

Does anyone test with a public workspace by any chance?

knx commented 5 years ago

I've cleaned every file from the older version, downloaded 0.47, moved it to Applications, launched, authenticated and it did the same thing. I got four seemingly random channel names displayed on the sidebar, then "Fechting new messages" info, then after about a minute it crashed and died. Does it have any kind of debug log or anything I could send to help you with the debugging?

voltapp2 commented 5 years ago

Please try 0.49.

If you still get crashes, it will send very detailed anonymous crash reports, and I will finally be able to resolve this.

Thanks

TristanBrotherton commented 5 years ago

Done. It crashed, as expected. Hopefully you get the logs. Anything I need to do to send them to you? No prompt was given.

On Wed, Feb 13, 2019 at 4:11 PM Alex Medvednikov notifications@github.com wrote:

Please try 0.48.

If you still get crashes, it will send very detailed anonymous crash reports, and I will finally be able to resolve this.

Thanks

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/voltapp/volt/issues/98#issuecomment-463429181, or mute the thread https://github.com/notifications/unsubscribe-auth/AAE0DgNlNvweZ19kI8sMf16EW2NCo0uqks5vNKmpgaJpZM4a2J6i .

voltapp2 commented 5 years ago

@TristanBrotherton did it relaunch the app automatically after the crash? If not, can you please open it again. Then I'll get the logs.

TristanBrotherton commented 5 years ago

It did not. I have reopened the application (it did not have my prior connection in there as per the other comments). I'll try the process again.

On Wed, Feb 13, 2019 at 4:45 PM Alex Medvednikov notifications@github.com wrote:

@TristanBrotherton https://github.com/TristanBrotherton did it relaunch the app automatically after the crash? If not, can you please open it again. Then I'll get the logs.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/voltapp/volt/issues/98#issuecomment-463437079, or mute the thread https://github.com/notifications/unsubscribe-auth/AAE0DscevjQmFnA_fM_6YpUGnvvl2tebks5vNLGpgaJpZM4a2J6i .

TristanBrotherton commented 5 years ago

Process repeated. It did not re-open so I re-opened it manually. Verified this is 0.49

voltapp2 commented 5 years ago

All right I'll have to fix the automatic relaunch as well then.

I didn't get the logs.

Something really strange is happening on your system :)

Can you please open the Console app, search for "volt" in the top right corner, click save, then click share by email, and send the logs to support@volt.ws

Thanks a lot. I really appreciate your time.

TristanBrotherton commented 5 years ago

I see no logs for Volt in the console.

[image: image.png]

On Wed, Feb 13, 2019 at 4:54 PM Alex Medvednikov notifications@github.com wrote:

All right I'll have to fix the automatic relaunch as well then.

I didn't get the logs.

Something really strange is happening on your system :)

Can you please open the Console app, search for "volt" in the top right corner, click save, then click share by email, and send the logs to support@volt.ws

Thanks a lot. I really appreciate your time.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/voltapp/volt/issues/98#issuecomment-463439157, or mute the thread https://github.com/notifications/unsubscribe-auth/AAE0DvHSuSSxPczrOPQRRDD-voeEOhxmks5vNLOwgaJpZM4a2J6i .

voltapp2 commented 5 years ago

Unbelievable! One minute

voltapp2 commented 5 years ago

@TristanBrotherton can you please open Terminal and run

cd /Applications/Volt.app

./Contents/MacOS/volt

and paste the output here or send it via email?

Thanks

TristanBrotherton commented 5 years ago

That got me logs! Will email the crash logs

On Wed, Feb 13, 2019 at 5:02 PM Alex Medvednikov notifications@github.com wrote:

@TristanBrotherton https://github.com/TristanBrotherton can you please open Terminal and run

cd /Applications/Volt.app ./Contents/MacOS/volt

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/voltapp/volt/issues/98#issuecomment-463441338, or mute the thread https://github.com/notifications/unsubscribe-auth/AAE0Dj6soxX_GkR000lZ4P86-wr__Io_ks5vNLW1gaJpZM4a2J6i .

barkerja commented 5 years ago

Running 0.49. Application starts, then — according to logs — attempts to load channels. Pauses on the 44th for a bit, then crashes.

...snip....
2019-02-13 22:20:57.471 volt[11212:15223102] ch 25 / 100
2019-02-13 22:20:57.472 volt[11212:15223102] ch 26 / 100
2019-02-13 22:20:58.427 volt[11212:15223102] ch 27 / 100
2019-02-13 22:20:58.428 volt[11212:15223102] ch 28 / 100
2019-02-13 22:20:59.056 volt[11212:15223102] ch 29 / 100
2019-02-13 22:20:59.793 volt[11212:15223102] ch 30 / 100
2019-02-13 22:20:59.793 volt[11212:15223102] ch 31 / 100
2019-02-13 22:21:00.352 volt[11212:15223102] ch 32 / 100
2019-02-13 22:21:02.769 volt[11212:15223102] ch 33 / 100
2019-02-13 22:21:03.420 volt[11212:15223102] ch 34 / 100
2019-02-13 22:21:03.420 volt[11212:15223102] ch 35 / 100
2019-02-13 22:21:03.421 volt[11212:15223102] ch 36 / 100
2019-02-13 22:21:03.421 volt[11212:15223102] ch 37 / 100
2019-02-13 22:21:04.099 volt[11212:15223102] ch 38 / 100
2019-02-13 22:21:04.099 volt[11212:15223102] ch 39 / 100
2019-02-13 22:21:04.099 volt[11212:15223102] ch 40 / 100
2019-02-13 22:21:05.036 volt[11212:15223102] ch 41 / 100
2019-02-13 22:21:05.608 volt[11212:15223102] ch 42 / 100
2019-02-13 22:21:06.258 volt[11212:15223102] ch 43 / 100
2019-02-13 22:21:06.258 volt[11212:15223102] ch 44 / 100
0   volt                                0x0000000100040d72 f_354 + 34
1   libsystem_platform.dylib            0x00007fff78029b3d _sigtramp + 29
2   ???                                 0x0000000000000024 0x0 + 36
3   volt                                0x000000010003a8c1 f_290 + 785
4   volt                                0x0000000100039c7a f_285 + 1194
5   volt                                0x0000000100029c6b f_280 + 123
6   volt                                0x0000000100016945 f_175 + 725
7   libsystem_pthread.dylib             0x00007fff78032305 _pthread_body + 126
8   libsystem_pthread.dylib             0x00007fff7803526f _pthread_start + 70
9   libsystem_pthread.dylib             0x00007fff78031415 thread_start + 13
2019-02-13 22:21:46.023 volt[11212:15223102] reopen_volt()

/Applications/Volt.app took 1m 25s
voltapp2 commented 5 years ago

Thank you. I figured out the cause of the crash. It crashes when there are too many channels. The file handles are not handled properly. I'll push a fix soon.

voltapp2 commented 5 years ago

There was another related bug that caused an infinite loop for certain channels.

Both of these have been fixed in v0.51. Please try again.

Thanks.

barkerja commented 5 years ago

Just gave 0.51 a try, still crashing. Logs:

...snip...
2019-02-14 11:59:58.919 volt[60561:16460639] ch 44 / 100
2019-02-14 12:00:38.921 volt[60561:16460639] reopen_volt()
knx commented 5 years ago

I have just tried 0.51 and there is an improvement, the channels have loaded and the app didn't die. However some channels appear as just a slack icon without any names, and clicking on them does nothing, but I guess this should be opened as another issue.

voltapp2 commented 5 years ago

Can you please try 0.53?

https://volt.ws/mac

knx commented 5 years ago

Hi, I just tried the latest version. The channels without names are still there. I tried cleaning the cache and re-adding my slack account again, but it didn't help. Also the app crashed when I was scrolling up in one of the channels. I think it has sent a crash report automatically.

voltapp2 commented 5 years ago

Can you try 0.66?

knx commented 5 years ago

I tried, the nameless channels are fixed and there is no crash. Thanks!

voltapp2 commented 5 years ago

Cool, thanks a lot for taking the time to test.

knx commented 5 years ago

Please let me know if you need any more help with testing, I will be glad to help.

On Feb 24, 2019, at 17:36, Alex Medvednikov notifications@github.com wrote:

Cool, thanks a lot for taking the time to test.

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