Rider cancels ride request via SMS link, before any match has been confirmed.
Rider is able to log into self-service portal. The self-service page claims that the rider has a confirmed match.
Rider receives cancellation notice via both SMS and email.
Rider is able to cancel the ride request a second time through the self-service portal.
When logging in again, the self-service still states that the rider has a confirmed match.
Please can we change this to the following:
When rider cancels the request, they receive notifications via their preferred contact methods only (see backend issue #144 for more on this).
After cancellation, they are able to log into the self-service portal to reactivate the ride request through a green button stating "Reactivate ride request".
Steps:
Please can we change this to the following: