Random ACL error

[alex-evans123]

Hi, I'm getting ACL error with code 12 randomly when I'm trying to get conversation by uuid of a login user, the error occurs randomly and sometimes runs the same function with success.

      var messanger = Voximplant.getMessenger()
            messanger.getConversation(uuid)
            .then(d=>{
                success(d)
                console.log(d)
            }).catch(e=>{
                 console.log(e)
            })

Project Info

react-native-voximplant version 1.17.0 react-native : 0.61.5 api level 29 enableHermes : false xcode : 13.3.1 ios : 13

Device Info

Android : Pixel 3, version:Android 10 Emulator , version Android 10

Ios : Simulator iphone 8 plus, ios 13 Hardware device iphone 7, ios 13

[alex-evans123]

Please answer, I have recommended voximplant to my client and its not working as expected, please let me know if this is something we can resolve or I have to replace it.

[YuliaGrigorieva]

Hello @alex-evans123 , Error code 12 (ACL error) means that the user does not have the access to this conversation. It may happen if the conversation is not public and/or this user is not in its participant list.

Please check that this conversation uuid is in the conversations list of this user ( User.conversationsList ) or this conversation is public ( Conversation.publicJoin )

Best regards, Yulia Grigorieva

[alex-evans123]

@YuliaGrigorieva I'm requesting a direct conversation, which was created between my loggedin user and other vox user and direct users are not publicJoins

[alex-evans123]

@YuliaGrigorieva I have also tried createConversation ( with direct conversation configuration ) method and sometimes this method also fails with an ACL error

[alex-evans123]

Closing this issue, I was facing this issue because my connection with vox was getting timeout and is now fixed by adding event listener of disconnect. Thank you