Call sometimes interupts by itself after 30 seconds

voximplant / react-native-voximplant

Voximplant mobile SDK for React Native (iOS/Android)

http://voximplant.com

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Call sometimes interupts by itself after 30 seconds #128

Closed Zvukamar closed 2 years ago

Zvukamar commented 3 years ago

Hello,

Ill try to describe the case as much as possible. Side A calls to side B by PSTN. Side B answers the call, and the balance are enought for more than 5 minutes. The call interupts after 30 seconds without side A or side B involved.

It does not always happen but it happen pretty frequently. Any suggestion? Thanks

YuliaGrigorieva commented 3 years ago

Hello @Zvukamar ,

The issue requires the analysis of the call session logs, your VoxEngine scenario and the balance.

I suggest to contact our support team via support@voximplant.com or from the Voximplant Control Panel to keep sensitive information secure.

Best regards, Yulia Grigorieva