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vrchat-community / creator-companion

The Entry Point for Making Things in VRChat
https://vrchat.com/home/download
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[BUG] Creator Companion stuck on white screen at launch #417

Closed RealRobbieMC closed 4 months ago

RealRobbieMC commented 6 months ago

Describe the bug

Hello. I just installed the creator companion, however, whenver it opens it stays stuck on a white screen and wont load anything.

To Reproduce

  1. Go to the VRChat website and download the Creator Companion
  2. Follow the install directions
  3. Open Creator Companion

Expected behavior

Expected to have a loading screen of some kind

Screenshots

Screenshot (54)

Related Product

VCC (VRChat Creator Companion)

Product Version

2.2.3

OS

Windows 10

Additional context

No response

anatawa12 commented 6 months ago

Did you uninstalled Microsoft Edge? If so, try installing Microsoft Edge. WebView2 is based on Microsoft Edge so if you uninstalled Microsoft Edge, VCC does not work well.

If not, your VCC configuration file might be corrupted. Could you try renaming config file? it's at %LOCALAPPDATA%\VRChatCreatorCompanion\config.json. try renaming to config.bak.json

Moonboy65 commented 4 months ago

got the same error just now, i have Edge installed too and updated, still getting white screen, I don't have a config file either

anatawa12 commented 4 months ago

Could you share log file of VCC? They are in %LOCALAPPDATA%\VRChatCreatorCompanion\Logs directory (folder)

Moonboy65 commented 4 months ago

it's fine now, seems like a quick PC restart fixed it

orels1 commented 4 months ago

I will close this issue is this is already solved. It might've also been an occupied API port situation, which has been solved with VCC 2.2.4

If you come across this issue again - feel free to make a new port!

MidoriChanPL commented 3 weeks ago

Hey! I’m getting the same exact issue, everything was working fine and when I wanted to go ahead and work on some stuff this thing happened. I already tried everything there was available on any forums. Reinstalling, restarting my pc multiple times, deleting the settings.json, changed the path to the preferred folders. Completely swiped it from my pc and reinstalled it, reinstalled edge and just tried everything I could but still, nothing seems to work