Define support framework for tickets

Description:

Develop and implement a support framework to manage and resolve support tickets to ensure efficient and effective assistance for community members.

[ ] Define the types of support tickets and categorize them accordingly.
[ ] Establish a response process for tickets, including necessary information and templates.
[ ] Assign roles and responsibilities for handling different types of tickets.
[ ] Create a knowledge base or FAQ to solve common problems and reduce the volume of tickets - Include in the Community Guide documentation.
[ ] Test the process with open tickets in the community
[ ] Monitor ticket resolution times and overall support performance.
[ ] Obtain feedback from community members on the support process and make the necessary improvements.