Ben further suggests that site designers could consider whether they can detect user confusion or frustration, by analyzing user interaction patterns, and proactively offer assistance. For some users, recognizing that they need help is itself a difficult feat.
From Issue 197.
Ben further suggests that site designers could consider whether they can detect user confusion or frustration, by analyzing user interaction patterns, and proactively offer assistance. For some users, recognizing that they need help is itself a difficult feat.