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w3c / epub-specs

Shared workspace for EPUB 3 specifications.
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Advice re rejected epub files #2647

Closed Lucky8mate closed 2 months ago

Lucky8mate commented 2 months ago

Hi I am having problems uploading an epub file to Ingramsparks (fixed not flowing as I am uploading a picture book) as attached.

I have tried googles epub version, i have tried various conversion software unfortunately their is always a problem. Accordingly can anyone please advise how I can fix this problem. I am open to taking a course.

epub ingramspark issues.docx epub ingramspark issues.pdf

Many thanks

iherman commented 2 months ago

@Lucky8mate, this repository is dedicated to the technical development and maintenance of the EPUB specification format, and it is not aimed issues related to specific publishers, distributors, or reading systems. I would advise you to contact Ingram directly, or any user community that may exist around Ingram, for help.

Closing this issue as out of scope.

Lucky8mate commented 2 months ago

Hi iHerman Ingram also closed issue as outside of their scope. Onwards and upwards i suppose.

mattgarrish commented 2 months ago

Some possible alternative locations to ask might be:

I wonder if it might be worthwhile to add something like this to the readme for this repository? As in, please go to these other places for general help. Better than leaving people to wonder whether to post here.

(A quick guess for your problem is that they don't allow remote fonts so there is no fix but to remove the include.)

Lucky8mate commented 2 months ago

Some possible alternative locations to ask might be:

I wonder if it might be worthwhile to add something like this to the readme for this repository? As in, please go to these other places for general help. Better than leaving people to wonder whether to post here.

(A quick guess for your problem is that they don't allow remote fonts so there is no fix but to remove the include.)

Many many thanks

iherman commented 2 months ago

I wonder if it might be worthwhile to add something like this to the readme for this repository? As in, please go to these other places for general help. Better than leaving people to wonder whether to post here.

I believe there are some ways to add some prompt text to the 'new issue' button of the repository. I do not know, maybe someone else does (if not, I will try to find out). I do not think that people will read the Readme file before raising an issue.

(Actually: one does not exclude the other.)

mattgarrish commented 2 months ago

I believe there are some ways to add some prompt text to the 'new issue' button of the repository.

Ya, good idea! I wasn't even thinking about that, but maybe it would help to have a template for reporting, asking people for specifics like the section number where the problem is.

I think only you can set a template up, though: https://docs.github.com/en/communities/using-templates-to-encourage-useful-issues-and-pull-requests/configuring-issue-templates-for-your-repository