Lastly, I'm not sure if presenting the barriers in the paragraphs is supposed to encourage people to do better or just build empathy. Sometimes barriers are just presented almost like cliffhangers ("Persona X has trouble with this") versus something the reader can help control ("Persona X has trouble when this happens and benefits from sites that do Y"). Given the stories end with related links to WCAG it seems to me we want to guide people to barriers that are actionable for the reader. However, this currently isn't always the case for either direction (as noted on the individual stories) and could use resolution.
@MicheleAWilliams-A11y Personas have been updated since your feedback in Jan 2022. Closing this issue. Please re-open if you have specific comments on current version.
From survey