Active Membership but no premium features on IOS.

wako-app / wako

A Movie & TV Show Tracking App powered by trakt.tv and simkl.com. Available on iOS and Android

https://wako.app

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Active Membership but no premium features on IOS. #108

Open dnh27 opened 2 months ago

dnh27 commented 2 months ago

The Problem

I pay the subscription on my Android Phone and my brother used the app on his iPhone. My Membership works fine, i.e. I can use all premium Features but on my brothers iPhone it says that he doesn't have premium. He has an iPhone 15 pro with IOS 17.4.1

Things he tried

Logging out and Logging in
Reinstalling the App

JumBay commented 2 months ago

You both use the same account?

dnh27 commented 2 months ago

You both use the same account?

Yes we do. We both login via Trakt.

JumBay commented 2 months ago

Did you try to hit the restore purchase button on both devices? If it doesn't work send me an email wakoapplication@gmail.com with your wako user id