Interface not loading - Specific to Fire OS 7 - Githubissues

wako-app / wako

A Movie & TV Show Tracking App powered by trakt.tv and simkl.com. Available on iOS and Android

https://wako.app

27 stars 3 forks source link

Interface not loading - Specific to Fire OS 7 #21

Open Dev-Josue opened 3 years ago

Dev-Josue commented 3 years ago

Wako versions 4.7.8 and above do not load the interface on Fire OS 7 (based on Android 9)

Different versions of Wako were tried to verify that 4.7.7 is the final version that loads the interface on Fire OS 7
Wako works on Fire OS 5 up to the latest version, this appears to be version specific (only impacting Fire OS 7)
Wako works on other Android devices used to test functionality (Android 10)

Steps To Reproduce -Using an Amazon Fire 9th or 10th generation device, install the Google Play Store and necessary services -Use Google Play Store to install Wako -Launch Wako

User should see a blue screen, Wako fails to load the interface

Issue may be related to missing component in the customized Amazon Fire OS build that became required after version 4.7.7

Invictaz commented 3 years ago

It's the same for me on Android 8 Samsung A3 2017

JumBay commented 2 years ago

Do you still have the issue? FYI wako has been tested for Android and iOS

Dev-Josue commented 2 years ago

Yes unfortunately the issue persists. I updated to the latest version and faced the same blue screen. I will revert to 4.7.7 while the issue is resolved. Please let me know if there is any additional information I can provide to help resolve this issue.

JumBay commented 2 years ago

Ok unfortunately it's not something I can test, I don't know what's been modified on Fire OS

Dev-Josue commented 2 years ago

Is there any way I can create debug logs for wako?

Dev-Josue commented 2 years ago

Also the issue was triggered by the 4.7.8 update so a review of the changes between 4.7.7 and 4.7.8 may help identify the issue.

JumBay commented 2 years ago

This is hard to tell cause wako relies on some third party dependencies that have been updated since then. One thing you could try is to update Android WebView from the playstore.

Dev-Josue commented 2 years ago

I was missing an update to Android Webview so I was hopeful this would have fixed it but it did not. Is there an accessible list of dependencies?

JumBay commented 2 years ago

well that's mostly web dependencies, but it's weird it has broke after 4.7.7 or the webview that runs on fire os is too old. I'll see what I can do in next release to debug this

JumBay commented 2 years ago

Could you contact me @ wakoapplication@gmail.com to try out a new version that will help me to see what's going on