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walterholohan / react-native-crisp-chat-sdk

React-Native bridge for Crisp Chat iOS and Android SDK's
MIT License
70 stars 26 forks source link

User chatbox does not reset when agent clears the chatbox session from dashboard #139

Open AmanSafeer opened 4 days ago

AmanSafeer commented 4 days ago

Hello team,

I am facing the issue with clear chatbox session feature. When the agent clears chatbox session from dashboard, it clears and reload the user's chat box in the web app but it does not clears the user's chat box in the mobile app until I reset it manually with resetSession() method.

Moreover, There is no event listner in this sdk that will detect agent actions like web app.

This seems to be a high priority bug and should be resolved ASAP.

React native version: 0.72.4 Platforms: iOS Crisp sdk version: 0.14.4

baptistejamin commented 4 days ago

Hello Aman.

We just updated the react native SDK, this should fix your problems

AmanSafeer commented 3 days ago

Hi @baptistejamin

I've downloaded the example of the updated SDK. It still does not clears the chatbox in iOS app. However, it clears in android app as expected and it was already working in previous version.

I've tested this scenario on the Example app of crisp SDK.