Error starting chat

[ForevereBest]

error starting chat for android and ios，This happens occasionally. How can I solve it？

use version: "react": "17.0.2", "react-native": "0.68.0-rc.3", "react-native-crisp-chat-sdk": "^0.11.0",

[baptistejamin]

Do you have the same issue with the web SDK?

[ForevereBest]

@baptistejamin Never used the web SDK，I only know that Android and ios have this problem

[baptistejamin]

Please try with the web SDK, it could be something related to your network or censorship.

Baptiste Jamin

On 25 Oct 2022, at 13:15, qq3222694807 @.***> wrote:

@baptistejamin https://github.com/baptistejamin Never used the web SDK，I only know that Android and ios have this problem https://user-images.githubusercontent.com/46803553/197758890-7318fbf9-875a-4673-a371-2d162625097e.png — Reply to this email directly, view it on GitHub https://github.com/walterholohan/react-native-crisp-chat-sdk/issues/83#issuecomment-1290379766, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAGTRQ6HEA74LGTYT7NNWDDWE66OLANCNFSM6AAAAAARN3NBMI. You are receiving this because you were mentioned.

[ForevereBest]

@baptistejamin Have you ever tried web sdk?

[c-delouvencourt]

Same problem for me

[baptistejamin]

Can you please contact our support from crisp.chat clement ?Sent from my iPhoneOn 7 Nov 2022, at 14:01, Clément de Louvencourt @.***> wrote: Same problem for me

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you modified the open/close state.Message ID: @.***>

[c-delouvencourt]

Resolved by allowing all domain on my crisp widget

[SavageWilliam]

@c-delouvencourt - do you mean by allowing all domains via the Cirsp dashboard? If so how do you do this?

I'm using expo

[baptistejamin]

Could you check this? https://help.crisp.chat/en/article/why-am-i-getting-an-invalid-chatbox-code-or-invalid-website-error-8j93zr/#1-1-lock-chatbox-to-domain-option

[SavageWilliam]

@baptistejamin thanks for this - looks like I already had the lock disabled. Hmm

[michalpawlowski34]

Any updates? I get the same error on Android unfortunately not just occasionally but every time...

[baptistejamin]

• Do you have any logs?
• Do you use the latest SDK?

[michalpawlowski34]

No logs at all, just visible error. Yes, I'm using 0.13.3 version.