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wanghaisheng / patient-engagement-in-hospital

患者就医过程中感知的服务价值、患者满意度等
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线上自助之报告提醒 #2

Open wanghaisheng opened 5 years ago

wanghaisheng commented 5 years ago

理想流程类似抢票软件 https://jingyan.baidu.com/article/ad310e80ec06d51849f49e3c.html

wanghaisheng commented 5 years ago

化验科现有流程 1.取号 2.排队，等待叫号 3.抽血、取样 4.等待 4.1 等候区等待，关注电子告知屏 4.2 等候区等待，窗口问询 4.3 等待区等候，自助机刷卡、刷条码查询 4.4 离开等候区等待，当日/次日再次返回，窗口问询 4.5 离开等候区等待，当日/次日再次返回，自助机刷卡、刷条码查询 4.6 离开等候区等待，当日/次日在家打开医院公众号/app/网站，注册、绑卡、查询 4.7 离开等候区等待，患者主动拨打电话咨询医院结果出没出 4.8 离开等候区等待，患者不知道如何知道结果出没出 4.9 由医师主动拨打电话告知患者结果已出 4.10 离开等候区等待，微信通知患者结果已出 4.11 离开等候区等待，微信通知患者结果已出 5.查到报告 5.1 打印报告，持报告门诊看病抓药 5.2 不用打印报告，直接门诊看病抓药

wanghaisheng commented 5 years ago

检查项目现有流程 0.预约检查项目和时间 1.登记取号 2.排队，等待叫号 3.拍片 4.等待 4.1 等候区等待，关注电子告知屏 4.2 等候区等待，窗口问询 4.3 等待区等候，自助机刷卡、刷条码查询 4.4 离开等候区等待，当日/次日再次返回，窗口问询 4.5 离开等候区等待，当日/次日再次返回，自助机刷卡、刷条码查询 4.6 离开等候区等待，当日/次日在家打开医院公众号/app/网站，注册、绑卡、查询 4.7 离开等候区等待，主动拨打电话咨询医院结果出没出 4.8 离开等候区等待，不知道如何知道结果出没出 4.9 由医师主动拨打电话告知患者结果已出 4.10 离开等候区等待，微信通知患者结果已出 4.11 离开等候区等待，微信通知患者结果已出 5.查到报告 5.1 打印报告，领取胶片，持报告门诊看病抓药 5.2 不用打印报告，不用领取胶片，直接门诊看病抓药

wanghaisheng commented 5 years ago
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wanghaisheng commented 5 years ago
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wanghaisheng commented 5 years ago

https://www2.bostonglobe.com/lifestyle/health-wellness/2016/04/02/hospital-loses-its-way-care-for-vip-patient/YNCtmYKxtHQid17M58a9hN/story.html

wanghaisheng commented 5 years ago

https://buffer.com/resources/customer-service-happy-customers-good-business https://www.helpscout.com/blog/customer-satisfaction/

wanghaisheng commented 5 years ago

https://www.advisory.com/daily-briefing/2017/03/23/vip https://tonic.vice.com/en_us/article/qk954w/youll-never-see-a-billionaire-in-a-hospital-waiting-room http://www.newindianexpress.com/cities/hyderabad/2017/feb/19/whats-vip-treatment-in-hospitals-like-1572289.html https://www.nytimes.com/2015/10/26/opinion/hospitals-red-blanket-problem.html