Open RajanFernandez opened 7 years ago
After consulting with the help desk I've been informed that this is not a bug, and the system requires a few hours to reset the incorrect logins counter. Would it be possible to perform the reset when the server recieves the login request from the temporary one-time-only login button?
As a user I have repeatedly entered an incorrect password for my account and my account has been temporarily blocked. I have requested a new password, signed in with the link I received via email, and then changed my password. Now if I log out again, and try to login with my new password (that I just set) the account is still blocked and I must get another temporary login to sign in again.