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warpdotdev / Warp

Warp is a modern, Rust-based terminal with AI built in so you and your team can build great software, faster.
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Unable to sign in #5081

Open learninga opened 2 weeks ago

learninga commented 2 weeks ago

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Describe the bug

After successful installation and registration, the web page shows that the login is successful, but the desktop application cannot be signed in

To reproduce

  1. Open the Warp on the desktop
  2. click sign in
  3. go to the web signin page
  4. back to the login page on the desktop and fail to sign in

Expected behavior

No response

Screenshots

No response

Operating system

MacOS

Operating system and version

macOS 14.4.1 (23E224)

Shell Version

No response

Current Warp version

No response

Regression

Yes, this bug started recently or with an X Warp version

Recent working Warp date

No response

Additional context

No response

Does this block you from using Warp daily?

Yes, this issue prevents me from using Warp daily.

Is this a Warp specific issue? (i.e. does it happen in Terminal, iTerm, Kitty, etc.)

Yes, this I confirmed this only happens in Warp, not other terminals.

Warp Internal (ignore): linear-label:b9d78064-c89e-4973-b153-5178a31ee54e

None

davidmelvin commented 2 weeks ago

Hi! Could you share a screenshot of what you see in the Warp app when the login is unsuccessful?

dannyneira commented 2 weeks ago

Sorry to hear about this @learninga

We have a doc here with some troubleshooting steps for common login issues here. In particular, getting the auth token section may help as you can manually paste that into Warp.

As David mentioned, a screenshot of the issue would help as well.