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Intu manager stuck on "Connecting to parent" even with new org and group #25

Open philippe-gregoire opened 7 years ago

philippe-gregoire commented 7 years ago

So, I am having this issue still. I recreated a new Organization and new Group. I could manage to register/add a raspi device to that new org, which shows up as being online.

This is apparently still the same issue as #4 and #15?

The output_log.txt has sequences of: [STATUS][TopicClient]: Reconnecting in 5 seconds. [STATUS][TopicClient]: Connected to ws://self-factory-prod-10.mybluemix.net [WARNING][TopicClient]: Query request 227 timed out. [STATUS][TopicClient]: OnSocketClosed: iled to authenticate. [STATUS][TopicClient]: Reconnecting in 5 seconds.

philippe-gregoire commented 7 years ago

For the record, this is a screen shot of the manager: intumanager_stuck

nagaraju78263 commented 7 years ago

Am getting the same issue. I have created new org and group.

nagaraju78263 commented 7 years ago

image

Android65 commented 7 years ago

Same issue here, new org and everything...

ambidextrousTx commented 7 years ago

@Android65 Could you also paste from your logs what URL it's trying to hit that it cannot connect to, like the original poster has done above?

ambidextrousTx commented 7 years ago

@Android65 @philippe-gregoire @LabPM We are seeing some error logs on the parents where it complains about a bad file descriptor; I've created an internal ticket for us to add more logs on the parent side whenever something like this happens again. In the next release we'll know why these issues are happening because of the enhanced logs - and in our internal testing we'll try to reproduce them as well.

In the meantime @philippe-gregoire your parent is up and running here http://self-factory-prod-10.mybluemix.net/info?orgid=a2e6a823c24cfbde33918f2742feeebf and has all its credentials preserved as well, as they should be. I suspect the issue might have to do with authentication.

EsthervanLuit commented 7 years ago

I was getting 401 authorization errors, and so created a new organization and group as described here. Similar to the other users above I now cannot connect to the parent and keep getting 401s. Is there any update on the status of this issue?