Having trouble "Connecting to parent..." in intu monitor

[luthraprerna]

I am having trouble "Connecting to parent.." in intu monitor. It was taking way too long to connect to it. In the terminal, there were endless Websocket 'failed to connect' messages and then in the intu monitor UI, the box kept showing a spinning circle and wasn't turning green.

[ambidextrousTx]

Hi @luthraprerna - this is a known issue with scalability in our system right now. We are working on a fix-pack that is going to resolve these kinds of connectivity issues going forward. Please watch out for our update.

[hansb001]

Hi @ambidextrousTx I have the same issue, on a Mac and a Windows machine.. The parent cannot connect. When will this fix-pack be available?

[ambidextrousTx]

@hansb001 we have a fix in for lazily restarting the parents in the server container that we're testing right now. We have another fix going in that will do some smart cleanup of parents not being used (which can be brought back alive on demand). That and some concurrency fixes are going in and will be tested thoroughly. We hope to release the fix-pack right after the Thanksgiving break. Thank you for your patience.

[gitwouter]

same issue here. Also from NAO. Eager to start experimenting...

[hailunw]

Same issue

[juanitodur]

Hi, Exact same issue here! Hope the fix arrives soon! Thanks!

[sanjayko]

Yes, its right now going through test in staging, hoping to get green light for move tonight or tomorrow

Thanks

Sanjay

[sanjayko]

The fix is in, if you still have issues please create a new organization and continue.

[daonguy]

I downloaded the installation version from Intu Gateway https://rg-gateway.mybluemix.net/Downloads, but I still get the same issue. Does it still have the old version? Do you know when the new version with your fix will be updated?

[ambidextrousTx]

@nd541 Did you create a new organization after downloading, or are you using the organization you had created earlier?

[daonguy]

Yes, I just created a new org and run install again, still get authorized error

[gitwouter]

I believe you can ignore the LanguageTranslationV1 connection error. The code is referring to the previous version of that service and its URL has changed on Bluemix. Everything works without that service though. Do the other services work?

[ambidextrousTx]

@nd541 I am seeing your parent instance up and running with two children authenticated on the server container:

`{

"children" : [ { "authenticated" : true, "selfId" : "a0acae964633be4372334f3033f9727c" }, { "authenticated" : true, "selfId" : "6fecf0c26b7b3225b8e488db53411993" } ], "name" : "CASParent", "selfId" : "62dc76e455894811e44dff50f0c6e354", "topics" : [ { "topicId" : "agent-society", "type" : "application/json" }, { "topicId" : "audio-out", "type" : "audio/L16;rate=22050" }, { "topicId" : "blackboard", "type" : "application/json" }, { "topicId" : "blackboard-stream", "type" : "application/json" }, { "topicId" : "body", "type" : "application/json" }, { "topicId" : "gesture-manager", "type" : "application/json" }, { "topicId" : "graph-skills", "type" : "application/json" }, { "topicId" : "log", "type" : "application/json" }, { "topicId" : "sensor-manager", "type" : "application/json" }, { "topicId" : "topic-manager", "type" : "application/json" } ], "type" : "Linux" }`

It might have been a temporary network issue? Did you get it to work?

[daonguy]

Yes thanks. I saw all the services green, just the language translation red.

[gitjps]

My Intu manager is still connecting to parent: [12/21/16 22:06:12][ERRO][Request] Request Error 401: { "code": 401, "error": "Not Authorized", "description": "No credentials supplied." }

[ambidextrousTx]

@peterschleinitz Are you seeing something like [WebClient] WebSocket failed to connect or just that 401 that you have posted?

[gitjps]

@ambidextrousTx exactly: [ERRO][WebClient] Websocket failed to connect, status code 401: Not Authorized