Gmail number of unread emails isn't updating

[heffneil]

• Wavebox Version: 4.11.11
• Operating System & Version: OSX 13.15.2
• Gmail

Expected & actual behavior Gmail is showing on the left bar some number of open emails. Marking emails read doesn't update the number. Right clicking and reloading also doesn't update the number. Only way to correct the wrong number is close and re-open the application (Wavebox) entirely.

Is the bug persistent or intermittent? Do you only see it sometimes or does it always happen? Seems to happen consistently. May only occur when the laptop goes to sleep and comes back awake (early morning for me)

[Thomas101]

Have you checked the inbox type in Wavebox is set the same as in Gmail? There's some info here -https://wavebox.io/kb-article/

There are also some special configurations which the KB article covers at the bottom

[heffneil]

These have been my settings for over a year. Please advise if I am incorrect? The KB seems to indicate this is correct.

[Thomas101]

Yep that looks correct. Maybe try removing the account and adding it back in again. It could be a glitch on Google's end and just clearing everything out might fix it.

If that doesn't work, can you open up wavebox mini from the tray and locate what the app thinks is unread. Then try clicking through a couple to see if clears them.

You mentioned that you we're using reload, if you right click on the app and pick resync does that fetch the correct count?

[heffneil]

removed and re-added gmail. Its not updating the left bar, or the mini on the top of the window. Its only showing the 5 messages but I have 7 unread right now. Resync and reload doesn't fix it. The only way to fix it is to close wavebox and re-open. Let me know if I can be of any assistance to debug from here...

[Thomas101]

Hey, sorry for the delayed response. You can grab some extra debug info you do the following...

• Open the account Settings & locate the Advanced section under Gmail
• Click the Log Sync network requests button

This will start logging all the network requests that the Gmail sync makes and open up the location that the log is located. If you right-click on the account and pick Resync you should get a request log there.

Can you send a copy of this? (Feel free to blank out any email addresses or send directly to support@wavebox.io)

[kcinman11358]

@heffneil I have the same issue. What I have noticed is if I get an email that belongs to conversation, wavebox isn't counting it. So let say I get an email and a reply to that email. Wavebox will display 1 while Gmail will display 2

[Thomas101]

@kcinman11358 does restarting the app temporarily fix the problem for you too? If so, are you able to grab the network logs as per https://github.com/wavebox/waveboxapp/issues/1177#issuecomment-571094857

[kcinman11358]

@Thomas101 nope. i've had this problem for a while now. I can still give you logs if you need them

[kcinman11358]

[Thomas101]

@kcinman11358 do you have conversation view enabled or disabled in Gmail under settings? If you it's disabled, does enabling it temporarily make the counts align a little better?

Can you also send a screenshot of your Gmail inbox settings, just so I can double check the inbox settings Vs what's configured in Wavebox

[kcinman11358]

@Thomas101 I have conversation turned off. It's not practical IMO for business use. People will reply to a thread and then reply to another. The "conversation" gets hard to follow

I think this is the area you are looking for a screenshot

I have tried setting wavebox to be default inbox type, but then the count doesn't work at all

[heffneil]

so the new wavebox 10 doesn't appear to have this problem - I don't think. Still new to me but I will let you know.

Thanks,

Neil H.

On Tue, Jan 14, 2020 at 10:33 AM kcinman11358 notifications@github.com wrote:

@Thomas101 https://github.com/Thomas101 I have conversation turned off. It's not practical IMO for business use. People will reply to a thread and then reply to another. The "conversation" gets hard to follow [image: image] https://user-images.githubusercontent.com/7409848/72357381-7eefa500-36b0-11ea-9ceb-736711fd3257.png

I think this is the area you are looking for a screenshot [image: image] https://user-images.githubusercontent.com/7409848/72357459-a34b8180-36b0-11ea-9bba-3bb9451c8769.png

I have tried setting wavebox to be default inbox type, but then the count doesn't work at all [image: image] https://user-images.githubusercontent.com/7409848/72357607-daba2e00-36b0-11ea-9860-4336570a3742.png

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/wavebox/waveboxapp/issues/1177?email_source=notifications&email_token=AFJ6FLDWGFY3JQ2C6ZBLA2TQ5XLK7A5CNFSM4KBNIGR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEI5BG5Y#issuecomment-574231415, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFJ6FLA4F5HYLXACIXIGNDTQ5XLK7ANCNFSM4KBNIGRQ .

[Thomas101]

@kcinman11358 I think you need to change your inbox type to be "Unread first" in Wavebox. Check the special cases section in https://wavebox.io/kb/gmail-inbox-type

[heffneil]

I was wrong - the new version suffers from the same problem. gmail show 8 and wavebox is stuck on 5. Thanks,

Neil H.

On Wed, Jan 15, 2020 at 3:49 AM Thomas Beverley notifications@github.com wrote:

@kcinman11358 https://github.com/kcinman11358 I think you need to change your inbox type to be "Unread first" in Wavebox. Check the special cases section in https://wavebox.io/kb/gmail-inbox-type

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/wavebox/waveboxapp/issues/1177?email_source=notifications&email_token=AFJ6FLH4WK4NKXN6NAU43VDQ53E27A5CNFSM4KBNIGR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEI7Q3XY#issuecomment-574557663, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFJ6FLFEUBHW3DXRS3SQHSLQ53E27ANCNFSM4KBNIGRQ .

[kcinman11358]

@Thomas101 unread first still has the same miscount

[heffneil]

Restarting Wavebox doesn't even fix the number displayed compared to gmail. Currently wavebox shows 5, gmail shows 7.

Thanks,

Neil H.

On Wed, Jan 15, 2020 at 9:34 AM kcinman11358 notifications@github.com wrote:

@Thomas101 https://github.com/Thomas101 unread first still has the same miscount [image: image] https://user-images.githubusercontent.com/7409848/72442285-d6097e80-3771-11ea-9c34-3203030d30e7.png

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/wavebox/waveboxapp/issues/1177?email_source=notifications&email_token=AFJ6FLFVUCLMFJMQHXBBNIDQ54NHHA5CNFSM4KBNIGR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEJAQIPQ#issuecomment-574686270, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFJ6FLGABAPYDB43WLGKWJDQ54NHHANCNFSM4KBNIGRQ .

[heffneil]

I don't have time to open a new ticket but the latest version of Wavebox 10 doesn't open links in the default browser even after selecting the option and restarting the program.

Thanks,

Neil H.

On Wed, Jan 15, 2020 at 12:03 PM Neil H neilheuer@gmail.com wrote:

Restarting Wavebox doesn't even fix the number displayed compared to gmail. Currently wavebox shows 5, gmail shows 7.

Thanks,

Neil H.

On Wed, Jan 15, 2020 at 9:34 AM kcinman11358 notifications@github.com wrote:

@Thomas101 https://github.com/Thomas101 unread first still has the same miscount [image: image] https://user-images.githubusercontent.com/7409848/72442285-d6097e80-3771-11ea-9c34-3203030d30e7.png

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/wavebox/waveboxapp/issues/1177?email_source=notifications&email_token=AFJ6FLFVUCLMFJMQHXBBNIDQ54NHHA5CNFSM4KBNIGR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEJAQIPQ#issuecomment-574686270, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFJ6FLGABAPYDB43WLGKWJDQ54NHHANCNFSM4KBNIGRQ .

[Thomas101]

@heffneil can you send a screenshot of your inbox settings in Gmail and wavebox the same way kcinman did

[heffneil]

I sent it before

Thanks,

Neil H.

On Fri, Jan 17, 2020 at 12:02 PM Thomas Beverley notifications@github.com wrote:

@heffneil can you send a screenshot of your inbox settings in Gmail and wavebox the same way kcinman did

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Thomas101]

Whoops sorry!

I have seen a bug a little while ago where Gmail would have a bunch of old emails stuck as being unread. You should be able to check this in the new Wavebox.

In your Gmail account enter https://mail.google.com/mail/feed/atom/ into the address bar. This should give you the feed of what's unread along with the count etc. Do all the emails that are reported there look reasonably recent or are there any old/irrelevant ones?

You might be able to clear any that are stuck by using the URL in the feed and coping the URL and pasting it into the address bar for each message

E.g. in the feed entry below you'd visit https://mail.google.com/mail/u/0?account_id=tom&message_id=12fb7af3d71b461&view=conv&extsrc=atom

<entry>
<title>Daily Agenda as of 5 am</title>
<summary>
Google Calendar, here is your schedule for: Sat 11 Jan 2020
</summary>
<link rel="alternate" href="https://mail.google.com/mail/u/0?account_id=tom&message_id=12fb7af3d71b461&view=conv&extsrc=atom" type="text/html"/>
<modified>2020-01-11T05:05:38Z</modified>
<issued>2020-01-11T05:05:38Z</issued>
<id>tag:gmail.google.com,2004:1656052200815363745</id>
<author>
<name>Google Calendar</name>
<email>calendar-notification@google.com</email>
</author>
</entry>

[heffneil]

In the new version? I imported from the previous version. The previous version we confirmed it was correct?

Thanks, Neil H.

Sent from my iPhone

On Dec 30, 2019, at 11:50 AM, Thomas Beverley notifications@github.com wrote:

 Have you checked the inbox type in Wavebox is set the same as in Gmail? There's some info here -https://wavebox.io/kb-article/

There are also some special configurations which the KB article covers at the bottom

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[Thomas101]

In the new version? I imported from the previous version. The previous version we confirmed it was correct?

In version 10. This should show exactly what information Google is returning and is what the app uses. We've seen instances before where old emails (e.g. ones which are 3-4 years old) continue to report in the unread feed. Then by locating and opening them, it seems to clear them

[heffneil]

Gmail shows 14 and Wavebox still shows 4. See images below

[image: Screen Shot 2020-01-20 at 8.08.52 AM.png] [image: Screen Shot 2020-01-20 at 8.08.41 AM.png] Thanks,

Neil H.

On Mon, Jan 20, 2020 at 3:25 AM Thomas Beverley notifications@github.com wrote:

In the new version? I imported from the previous version. The previous version we confirmed it was correct?

In version 10. This should show exactly what information Google is returning and is what the app uses. We've seen instances before where old emails (e.g. ones which are 3-4 years old) continue to report in the unread feed. Then by locating and opening them, it seems to clear them

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/wavebox/waveboxapp/issues/1177?email_source=notifications&email_token=AFJ6FLGB2LGETBOWHRTE64TQ6VNZBA5CNFSM4KBNIGR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEJLYNYY#issuecomment-576161507, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFJ6FLCK3E6HDJWMDWP3RELQ6VNZBANCNFSM4KBNIGRQ .

[Thomas101]

@heffneil the screenshots haven't attached from the email. You may need to use GitHub on the web to upload them...

[heffneil]

Can we please fix the problem where links in Wavebox X do not open in the browser? I have that option set and every link still opens within its own browser?

[kcinman11358]

@heffneil , can we stay on topic of the post?

[heffneil]

well are you able to find the problem or do you need more details

[Thomas101]

@heffneil Can you drop support a message (https://wavebox.io/support) and we can dig a little deeper into what's gone wrong here