www.threenow.co.nz - video or audio doesn't play

[pcuser42]

URL: https://www.threenow.co.nz/

Browser / Version: Edge 99.0.1150 Operating System: Windows 10 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Three Now describes Edge (Chromium) as an unsupported browser and refuses to play any shows

View the screenshot

Browser Configuration

• None

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[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue. The page loads as expected, but because of geographical restrictions, I am not able to play a video:

@pcuser42 Does the error occur when accessing the page or when playing a video?

Tested with:

Browser / Version: Microsoft Edge Version 99.0.1150.46 (Official build) (64-bit) Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about: config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_12/2022]

[pcuser42]

@softvision-raul-bucata thanks for looking at this issue, I appreciate that geographical restrictions are a pain to deal with :)

The error appears for me when trying to play a video, where you're seeing the geographical error message. Trying in an InPrivate window does the same thing.

[softvision-raul-bucata]

@ksy36 Could you take a look at this, please? Maybe from your location videos can be viewed, as a VPN connection returns an error message when attempting to play a video.

[inv_12/2022]

[ksy36]

I'm getting the same error as Raul and when using a VPN to New Zealand it's a different error (looks like geo-restriction still):

@pcuser42 wonder if you could test whether it's possible to play the video in Edge with a Chrome UA? You might know how to access it already, but here is instruction just in case: https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/device-mode/override-user-agent

So setting it to Chrome in Network conditions and refreshing the page would do it:

[pcuser42]

@ksy36 thanks for that, I can confirm that Edge does play Three Now videos just fine with just a user agent override, so it's clear they're arbitrarily blocking it.

[webcompat-bot]

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[ksy36]

Thanks @pcuser42. I've sent them an email, so hopefully someone from their team will be able to take a look at this.