search

webcompat / web-bugs

A place to report bugs on websites.
https://webcompat.com
Mozilla Public License 2.0
747 stars 67 forks source link

www.strava.com - site is not usable #103236

Closed edrex closed 2 years ago

edrex commented 2 years ago

URL: https://www.strava.com/heatmap

Browser / Version: Firefox Mobile 101.0 Operating System: Android 11 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Buttons or links not working Steps to Reproduce: After signing in, the Chevron to hide options is not selectable, so I can't see the map. This happens on both Firefox mobile and Chrome mobile

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220421094346
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-raul-bucata commented 2 years ago

@edrex We appreciate your report. I was not able to reproduce the issue. I was able to hide and show the map, by using the chevron button, with no issues encountered:

map works

Tested with:

Browser / Version: Firefox Nightly 101.0a1 (2015876907 -🦎101.0a1-20220425094217🦎) Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about: config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_17/2022]

edrex commented 2 years ago

Thanks for following up @softvision-raul-bucata. I investigated further and it seems like my particular account is bugged, resulting in a JS initialization error (all browsers):=

Screenshot-2022-04-26-10:28

Closing this and I'll follow up with Strava support.

softvision-raul-bucata commented 2 years ago

Thank you @edrex for the update and for finding the culprit. Glad to hear that the issue has been solved

[inv_17/2022]