webcompat / web-bugs

A place to report bugs on websites.
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europaleague.tickets.uefa.com - site is not usable #103326

Closed webcompat-bot closed 2 years ago

webcompat-bot commented 2 years ago

URL: https://europaleague.tickets.uefa.com/lottery/secure/gigya/sso

Browser / Version: Firefox Mobile 101.0 Operating System: Android 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Unable to login Steps to Reproduce: Tried to log in. Can't get past this screen

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220423065829
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-raul-bucata commented 2 years ago

We appreciate your report. I was not able to reproduce the issue. I was able to sign into my test account, with no issues encountered:

Screenshot_8

Tested with:

Browser / Version: Firefox Nightly 101.0a1 (2015877099 -🦎101.0a1-20220426094609🦎) Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about: config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_17/2022]