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A place to report bugs on websites.
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open.spotify.com - Error occurs when requesting "Desktop mode" #106199

Open webcompat-bot opened 2 years ago

webcompat-bot commented 2 years ago

URL: https://open.spotify.com/playlist/70qGZ0NEjaIF55YCYNlRE0

Browser / Version: Firefox Mobile 96.0 Operating System: Android 9 Tested Another Browser: No

Problem type: Desktop site instead of mobile site Description: Desktop site instead of mobile site Steps to Reproduce: site works perfectly in mobile site mode but when switched to desktop site mode it say "something went wrong reload the page" and the same thing pops up after the reload and refreshing

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20211115093917
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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softvision-oana-arbuzov commented 2 years ago

Thanks for the report, I was able to reproduce the issue. After requesting "Desktop mode" and signing in (with Facebook in my case), I get the error. image

Note:

  1. The issue does not occur on Chrome. image

  2. The issue is reproducible on Firefox regardless of the ETP status.

  3. The issue does not occur while in Firefox mobile layout. image

  4. The error is not displayed after switching between mobile and desktop mode again, but redirect to https://www.spotify.com/us/ is performed. Tapping "Open web player" is not working, the same page remains displayed. image

Console: image

Tested with: Browser / Version: Firefox Nightly 103.0a1 (🦎103.0a1-20220621093233), Firefox Release 101.2.0(🦎 101.0.1-20220608170832) Operating System: Google Pixel 5 (Android 12) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density), Samsung Galaxy S8 (Android 9) - 1440 x 2960 pixels, 18.5:9 ratio (~570 ppi density)

Moving to Needsdiagnosis for further investigation.

[qa_25/2022]

sv-calin commented 10 months ago

The issue seems to reproduce now on other browsers as well, should we keep it open?

https://github.com/webcompat/web-bugs/assets/107036654/a88fab2c-6654-40c1-a09b-ee991257825f

Tested on: • Browser / Version: Firefox Nightly 123.0a1-20240118213414 / Chrome 120.0.6099.43 / Opera 79.5.4195.76987 • Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

[inv_03/2024]