brimfinancial.com - Birthday drop-down menu does not work

[TinyMito]

URL: https://brimfinancial.com

Browser / Version: Firefox 102 Operating System: Mac OS X 10.15.7 Tested Another Browser: Yes Safari

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: Midway signing up the credit card form, the birthday dropdown box never loads on Firefox without addons and with protection disabled.

Unable to proceed with the signup process so I had to switch to Safari to start over to complete it.

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue:

https://user-images.githubusercontent.com/75027050/177561163-4c769e9a-054b-4b84-b402-5edb6132040d.mov

Tested with:

Browser / Version: Firefox Release 102.0 (64-bit) Operating System: Mac OSX Catalina 10.15.7

@TinyMito Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_27/2022]

[TinyMito]

@softvision-raul-bucata

I have reset everything and turned off everything. Same issue.

Video demo: https://share.cleanshot.com/cjw22U

[softvision-raul-bucata]

@TinyMito What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)
5. Test.

[inv_27/2022]

[TinyMito]

@softvision-raul-bucata

No lucks: https://share.cleanshot.com/vpxl20

[TinyMito]

I checked the weblog error: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/405

https://share.cleanshot.com/RkuNyv

Seems like running into Cross-Origin issue?

[softvision-raul-bucata]

@TinyMito Could you please provide the info located in the ADD-ONS section by typing about:support in the URL bar?

[inv_27/2022]

[TinyMito]

I don't think that could help, I went it actually deleted and wipe all Firefox directories under "Library" and system any found. That website is still not showing dropdown correctly.

[softvision-raul-bucata]

@TinyMito Could you re-test the issue on the latest build of Firefox Nightly? Also, the requested info from Firefox 102 would be very helpful.

[inv_28/2022]

[TinyMito]

Same issue:

If it is anything on my network that blocks it, it is not the case because on Safari it works:

[softvision-raul-bucata]

@TinyMito Could you please provide any relevant data from the console? Any error messages present? @softvision-oana-arbuzov Could you take a look with your Mac device as well, as I am not able to reproduce the issue?

[inv_28/2022]

[TinyMito]

Refreshed the page and saved the log here:

console-export-2022-7-13_9-56-17.txt

[softvision-oana-arbuzov]

I can't reproduce it on my side either, date picker works on all "Date of birth" fields. https://prnt.sc/Bw5zvDRt0rGs

Tested with: Browser / Version: Firefox Nightly 104.0a1 (2022-07-14), Firefox Release 102.0.1 Operating System: Mac OS Monterey v.12.1

[inv_28/2022]

[TinyMito]

Just reported in, and tested on my Windows 11 with Stable Firefox 102. Same issue.

[TinyMito]

Sharing screenshot compares both Safari and Firefox, on Firefox there is no < li > in the codes.

[TinyMito]

More info, I just simply repeat hit refresh - there is a random chance the dropdown data shows up and sometimes it doesn't.

There are no settings changed during each refresh, it is just random luck that the drop-down will display correctly.

This happens on both macOS and Windows, with stable latest Firefox vanilla.

[softvision-raul-bucata]

@TinyMito Does the latest build of Firefox Nightly exhibit the same behaviour?

[inv_29/2022]

[TinyMito]

Same behaviour, random works and doesn't work after repeating refresh.

[softvision-raul-bucata]

@TinyMito I was able to reproduce the issue on a Windows machine. The issue is reproducing randomly (3 times out of 10):

Tested with:

Browser / Version: Firefox Release 102.0.1 (64-bit)/ Firefox Nightly 104.0a1 (2022-07-19) (64-bit) /Chrome Version Version 103.0.5060.134 (Official Build) (64-bit) Operating System: Windows 10 PRO x64 Operating System: Mac OSX Catalina 10.15.7

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome (10/10 attempts).

Moving this to NeedsDiagnosis for further investigations.

[inv_29/2022]