webcompat / web-bugs

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pubs.acs.org - site is not usable #108572

Closed webcompat-bot closed 2 years ago

webcompat-bot commented 2 years ago

URL: https://pubs.acs.org

Browser / Version: Firefox 103.0 Operating System: Windows 10 Tested Another Browser: Yes Edge

Problem type: Site is not usable Description: Buttons or links not working Steps to Reproduce: When accessing papers on ACS - published scientific journals, there is a blue button that allows you to access institutional login options (most websites require a subscription from your university to access). This button does not function properly on Firefox - instead, it loads indefinitely and never allows you to proceed to the next screen. I have to access publications every day and this issue is making me want to switch browsers!

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softvision-oana-arbuzov commented 2 years ago

Thanks for the report, but I'm not able to reproduce the issue. For me the button is functional and rediresct to "Search for your Institution" page. URL: https://pubs.acs.org/doi/full/10.1021/acs.biomac.0c00056 image image

Tested with: Browser / Version: Firefox Nightly 105.0a1 (2022-08-07), Firefox Release 103.0.1 Operating System: Windows 10 Pro

Reporter, could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also if there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings.

[qa_32/2022]